It’s funny how every year we have to take COBC training about not accepting kickbacks or incentives from outside companies for personal gain. Yet somehow ADs and DOSs are making $3K+ a month in incentives from Asurion while putting nonstop pressure on stores to sell HTP.
RSMs and ASMs are getting daily calls, threatened with accountability and even termination over HTP, all while upper leadership is bragging about the thousands of dollars they’re making off these sales. Then when employees get caught slamming HTP onto customer accounts, the same ADs suddenly act clueless. “Wow, I had no idea this was happening.” Really?
AT&T keeps turning a blind eye to what’s going on, but eventually all this HTP fraud is going to catch up with the company. And when the lawsuits start coming, I’m sure the same leadership pushing these numbers will pretend they had absolutely nothing to do with it.
I thought we worked for AT&T selling wireless service, but at this point it feels like we work for Asurion.
And here’s what really makes no sense. If the same ADs and DOSs keep having RSMs and ASMs fired or disciplined over fraudulent HTP sales, wouldn’t common sense tell you to start looking at the leadership above them? How is it that the same upper leadership keeps somehow hiring, developing and promoting people who end up involved in the exact same issues?
At what point does AT&T stop blaming the people at the store level and start questioning the people creating the pressure in the first place?
You can only play d-mb so many times before people start realizing you’re not as clueless as you pretend to be.