The H in HR is Human... but exactly that is what they lack..
When a long term employee is being terminated for whatever business reason.. how the he-l your opinion matters.. you should treat them with professionalism and dignity during the few minutes of zoom call.. but you treat them like they have committed some kind of crime..
Why can't you behave dignified and respectful.. and provide all HR related answers to those being terminated.. instead of treating them like cockroaches..
They served Fiserv clients for a long time.. ofcourse you have no clue of it.. but you got a chance to berate someone.. and you just do it.. ??