We've already had 2 departments completely outsourced that I know of and sounds like they are seeing what else can be.
16 replies (most recent on top)
@12f yeah - the quality of work is lower. It’s not because they’re bad people - they just have a different work ethic. Whereas you or I might stick around the office a couple of extra hours to see a project successfully go live, they won’t do that. They don’t work overtime, weekends nor holidays, per contract.
Funny thing: one of our offshore guys likes to sit outdoors when he works. It wouldn’t be a problem except he sits at a table right next to a blacksmith’s shop. The whole time we are trying to talk there’s this real loud BANG, BANG, BANG going on in the background. 😀. I don’t know how he can stand it - it would drive me nuts..
@10t I just think this is very short-sighted money savings. You can pay less for some things, but do you really want that end product? I think of Ranch dressing, you can get the store brand, but does it taste as good as the brand name?!
Working from an internet cafe in one of the most packed cities on earth doesn't sound like a recipe for focused support or efficiency. I spoke to one or two of those types supporting our contract mgmt system, and the help received took way longer and had 0 idea what you were asking if the question went outside the bounds of their script.
@10g Believe it or not, in India the government encourages businesses to let their employees work from home (due to traffic, air pollution, etc.). In my group, All offshore LTI workers work from home. (I’m not making this up.)
Several of them choose to work at Starbucks (along with about 200 other workers). It saves them from having to get home internet.
It’s extremely hard to work through issues via Teams, because there’s so much background noise.
So No, they will not work in an office. At least not if they’re LTI
Companies that outsource usually have staff at those offices to oversee the operation.
None of them will have remote employees. They will all work in an office.
@ac I bet all of our data is safe and sound in India as well....
@je That is the best response on here!! Very true in a way, monkey see monkey do
We already have - to BCG. But for some reason we continue to pay Lance and the rest of the ELT.
Why don’t they outsource the CEO and ELT?
All companies who outsource learn the hard lessons eventually and then try to insource again. Sad, the lost productivity just to try to learn what others have already learned.
HR to be outsourced to Humas. The pronouns that they cling to will come to a screeching halt.
@ac exactly.
We saw how this strategy worked for manufacturing. Just wait until 90% of all strategic enterprises have the keys to their kingdoms handed over to 3rd parties. What could go wrong?
Oh well. 11/10/2025, come on already. Ready for retirement.
I fully expect them to completely outsource IT very soon. In the 15 years I’ve been here, I have never seen them promote the CIO from within, so I take it they don’t think much of our IT people.
I have a CEP tip for them though: Think Argentina, because India is too expensive.
@OP yeah, IT outsourcing is, unfortunately, the shape of the future for American business. COP is about 15 years behind most companies.
The quality of offshore IT is nowhere near U.S. labor, but a lot of companies are willing to accept the substandard results as “good enough for our purposes”.
It’s ironic that COP can’t stand American remote work, but offshore remote is acceptable. And there are some games being played: some offshore companies may have their workers assigned to multiple US clients, all of whom believe the workers are working full time on their stuff, when actually they’re charging full time pay from multiple clients. But hey - if you can’t see them, you can trust them. There’s no way you could trust your American workforce to be working full time unless you can walk by their cubes and check in on them.
You get what you pay for 😀
If the "completely outsourced departments" are IT, I'm not surprised.
Everyone who has a green lanyard is outsourced. They are everywhere.
who was already outsourced?