Oh where to begin... leadership up to vpgm these days seem to be all Cricket people with their own little group. No one wants to take responsibility for anything, it's all about delegation. It's a joke. We are told to do events, so they send us to parking lots with inventory and a 6ft table...it's degrading and is embarrassing for AT&T to act like this. We are told to promise closer coupons for new double plays however we always run out and have to figure out how to get the missing $100 Visa cards. BOGO credits have not always been applied and we still have customers waiting 6 months for their credits... customers come back and are furious with US even though we escalated it months ago. I'm out of excuses for customers, we arent allowed to do any credits and even the RSM is afraid to. I have witnessed the culture of taking care of the customer go absolutely out the window and it's frustrating to watch. Our commission is a joke. The company pushing everyone to DTV or even worse, dtvNOW - the new channel lineup is an absolute joke. We can't cancel anything in store, even with power of attorney. Loyalty puts people thru the ringer with canceling deceased family accounts - the worst is if they don't know the passcode - it's a 45min ordeal, meanwhile the customer just sees 6 reps doing nothing and waiting by the door instead of assisting them - perception is a big thing and it's k--ling our stores. The online order and pick up in the store system has so many glitches reps are afraid to process and get tied up for an hour fixing a SOC issue in opus. The promos online are better, IHX has amazing promos we can't match. Everytime the customer goes online it let's them know we can deliver their phones and everything to their homes, sometimes within 2hrs. The Market is changing and it seems we are just sitting there waiting for someone to tell us to go somewhere. Why not make half of us in home techs? Some days I go 3-4hrs without talking to a single customer walking in. The union is worthless and haven't done a single thing about our compensation. Seems like most people are jumping to the business side but all I see is 4 or 5 different departments ALL BATTLING FOR THE SAME THINGS. cru, first net and fiber - that's all everyone is chasing.
Please tell me this isn't everywhere across the country in retail - I can't see it surviving another 6-9 months
Originally posted by @ZmBVTZ4-2zfc.