When at&t begins to hold their management employees accountable for their area of responsibility. In the real world this is how it works.
Customer requests service - Sales completes ASR - Planners confirm - Provisioning delivers - customer happy.
At at&t. - - Customer requests service - ASR has a mistake - Fallout group fixes mistakes- Sales confirmed service on facility that doesn’t exist - Planner is under pressure to build facility - County permits are not filed correctly - Engineering orders materials - Service Order just sits in a file - customer escalates for due date - no one corrected the permits - material arrived - permits are refiled - County reports Engineering design is wrong - Planner and Engineering redesign service - customer wants to know why they don’t have service yet - Sales gets their commission - permits are sent back to the County - Customer orders service from Competition - Sales celebrates weekend in Vegas Strip - material that was received gets used on another job - Customer has new service from Competition and cancels service with at&t - Provisioning numbers will not support the annual bonus (employees are depressed) - Sales celebrates- Permits are approved - Material has to be reordered - Oh the Planner found an alternate route - Provisioning dispatches tech and tech delivers service to the telco room - at&t bills the customer - new material arrives - construction builds facilities - Sales celebrates -
Maybe there is some sarcasm in this post by @Zioul1H-1com . But it realy paints a good picture of how thing are conducted