Thread regarding AT&T layoffs

Solution Providers

How much longer are we going to do all of the work and pay an SP to just order? Have we lost our minds completely? They are a very expensive channel that we pay and Most of the time they bring little to no value and we have to clean up their mess! Add in the “Channel Managers” who are to help them don’t know anything and it falls all back on us the account team. I thought we were to use them so we could go sell something else. What a joke! I have Worked harder on a sale that they were to work than if I had just sold it myself.

Maybe if we stopped paying them we could keep more of our garage and techs working. I am sure we would save a ton not using them.

by
| 745 views | | 3 replies (last July 12, 2019) | Reply
Post ID: @OP+ZZGCiko

3 replies (most recent on top)

They are supposed to discover opportunities, propose them, and order them. What has happened is we the account team find the opportunity, send it to them, they say their support is bad, have us use our Center Of Excellence team for wireline and Mobility to do a custom request, then the COE team does the proposal, then the COE team presents it with us or we do ourselves. All of the backend work is back on us. The SP orders and then Guess what! We the account Team or COE team have to fix the billing because they ordered it wrong and we have to either redo the order or spend months fixing it. All while they get paid for the whole sale. Pretty great gig they have going there.

by
| | Reply
Post ID: @1txt+ZZGCiko

What kind of work do SPs do ?

by
| | Reply
Post ID: @1qny+ZZGCiko

Couldn’t agree more. SP’s are absolute trash in our market too.

by
| | Reply
Post ID: @pak+ZZGCiko

Post a reply

: