Thread regarding AT&T layoffs

Seems like they have automated the chat functionality for customers. Humans are now the 3rd option. You call in and can’t figure out how to handle issue on your own and then AI takes over the initial chat. It it can’t handle then you go to a real person. Haven’t tried myself but a friend asked me about it the other day.

We should end all automation!

@ZEhCo9u-1lde "T should pay back the $3 billion to our government"

Pay back? The government never had the money.

"They are supposed to be hiring not laying off"

Who told you that?

"It’s not the employees fault this company is $180 billion in debt!!!"

They're in debt because they bought something. Not because they are unprofitable. They were already going to lay people off regardless of the debt.

By that logic Henry Ford should have been on the 10 most wanted list. This automation seems to be different. The old horse and buggy guys could move into the automobile factories with limited training. In fact they were probably a desirable employee due to having their previous experience. Not much about working with tip and ring translates into Software Defined Networking.

Automation has never worked in history. It always leads to massive unemployment and misery. AT&T is complicit in this greedy tactic to lay off millions of its employees and automation should be illegal!

Amen brother

T should pay back the $3 billion to our government

They are supposed to be hiring not laying off

50,000 over last 3 years

There’s plenty of work

It’s not the employees fault this company is $180 billion in debt!!!

Fallout is the job of the future. Good thing is that some work will be there for the foreseeable future. Some of this automation is being built with so many bells and whistles, including 50 year old processes that really have little relevance in today’s world. We are like the military. Ask for a Jeep to be built and before that is finished there is a call to equip it with stealth technology.

Aah… the failed promised of automation. It only works for one or two things, not for the other 50-100, so the fallout goes back to the decimated workers left behind by all the never ending, bone cutting pink slips everywhere.

Congress needs to halt farther automation going forward and CWA needs to push them on it along with investigating at&t for tax cut theft

Thanks captain obvious!

Did you happen to see the spectrum AT&T acquired this week? While we all played follow the bouncing ball, they gained spectrum for the wireless rollout.

Clecs were able to use our facilities for a cut rate price and pass those savings along to their customers. Really not much to figure out. Some things people are not going to pay a premium for if the alternative works.

Historically, many smaller telecom/ cable companies did promise their employees that they would not lay them off during difficult times. Unfortunately those little fish have long since been devoured by heartless, greedy mega conglomerates.

Automation has been here. You’re blind if you haven’t seen it until now. I joined the CDO back in 2010 when my small group started developing the tools field technicians use today. You have been (whether you knew it or not) the beta testers for “one ticket, one tech”. We’ve built in your experience in to an app. We still have a ways to go and some of the things that we’ve developed haven’t been deployed yet. ATLAS is just the beginning. You may experience glitches here and there but those issues are very uncommon in the grand scheme of things.