I am wondering how a company like att could let customer service fly by the wayside yet still be in business.
4 replies (most recent on top)
C O D E = C-ap on decent people every day!
Try calling ATT and see how long you wait to get your billing question showing how many people are p-ss-d off ...
Try to cancel your service and observe how how they leech on to customers by their Early Termination Fees and befuddling customers into unfair contracts ... what a way to do business!!
To experience the other side of the heartless customer service, try applying for a call center job, there is a high turnover rate of their call center which is almost like a gladiator pit in terms of stress and casualties ...
How did such a grand company, a paragon of engineering excellence, bite the dust ... living off a parasitic existence, stifling innovation and competition ... if they cant provide a good service why stop munis or local co-ops from offering services by lobbying and enacting protectionist clauses into laws ... its a free market ... right??
because when you buy the government you can do what you want.
We just bought Hollyweird, who needs customers?