AT&T recently announced the closure of call centers in Indianapolis, Ind., Kalamazoo, Mich., Appleton, Wis., Syracuse, N.Y, and Meriden, Conn. In March, AT&T announced a major restructuring in its WarnerMedia unit which is expected to result in continuous and significant layoffs for years to come.
AT&T’s response to concerns about layoffs with boasts about hiring have been met with skepticism, since hiring to address turnover is not the same as job creation.