at&t seems to be focused on legal and binding issues more than providing great services, and taking care of the customer. Most of my friends complain about billing issues, and then not being able to resolve those issues. Specific billing issues like subscribing to a promotional offer at a specific price for two years and then receiving a bill for nearly double the price. Then the automation when they try to contact customer service puts the caller in a loop and never seems to connect you to a customer care associate who can help you. I left at&t many years ago for some of my services for this very same reason, and I find my friends and their friends are leaving at&t as soon as they can and never looking back.
It seems like at&t contracts state that they will pay for arbitration and the customer can never file a law suit or begin a class action against the company.
The truth is that at&t really does have great products and services that every customer will enjoy. In my humble opinion, at&t lost the one single cornerstone of success.
TRUST
*Thought this was well said. @YG1tNJC-nkl is the original poster.-