This was written 22 years ago by Marleen A. O'Connor and not much has changed:
We often evaluate companies as if human capital doesn't matter.
And so a company like AT&T can lay off 40,000 knowledge
workers, and the market will respond positively because expenses
are trimmed. If corporations booked their investments in workers
as capital assets, as I believe they should, AT&T would not have
been able to eliminate those jobs without writing down $4 billion
to $8 billion of assets. Then the market response would be
different. Instead of applauding the company's executives, we'd
be looking to give them the boot.