Word is Verizon Connect (telematics division) is having a significant reduction in Sales, Customer Service, and Marketing on Thursday.
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As a former Connect employee, I'm wondering what the founders of the legacy companies are thinking/feeling while seeing the people who got them to where they are now - on a beach with their millions - are being cut and their brainchild killed by a slow painful death. Do they even think about that?? I wouldn't be able to sleep at night.
Customer Success had layoffs across the country from reps to managers to the VP
Telematics Cust Care merging w Customer Success
To say Telematics has been a bust is a cry for being misinformed. More so the targets set are not obtainable, and pipe dreams. Legacy companies were Industry leaders for a reason, and now being cut open and gutted due to poor direction from Verizon leadership focusing purely on the bottom line. If they make the companies purchased a replica of what they did to Network Fleet (Hughes Telematics), then the billions will be wasted, and many talented people wasted as well. Best wishes to all potentially impacted.
@4tor Dude! Be a whistle blower. Why would you not report this information. That's not only immoral, but if i'm not mistaken probably illegal. Verizon gets away with so much of this sh-- because nobody says anything.
I work for Connect, they didnt want us talking to the retail stores about the known issues because they were afraid of getting sued. Really wish customers filed a lawsuit because we knew during Christmas 2018 there was a massive issue with DNR on almost all the Hums going out the door.
Been saying that too, if they want these things out there waive the act fee and make the device free. I agree that they are a price of c-ap, and I know of 2 instances that the crash response did not work, 2 different people, 2 different accidents, one was a roll over. How have we not had lawsuits over these things?? People come in and it shows their vehicle in another state or county...and about 70 percent of the damn things come back anyways.
Hums have way way to many problems, failed activation, they just die, the app doesn’t work. The crash response doesn’t work. It’s always a problem! Not worth $50 or $100 in the bucket... not even worth the $200. How about we give them away to loyal customers with no activation fee, no contract and no equipment fee and just see if people bite.
My district has switched to selling Hum X only as a “trial.”
They were trying to slam Lifelock and antivirus at $15 a month - FIOS
So if HUM is out, what are we supposed to be slamming now?
I woulda RIF this group sooner if me knew they existed
So those company's we're on the decline but we decided to spend billions on them, and they now have a value of 0 to Verizon. Hum,....most newer cars do everything and sometimes more than this POS product does. We always seem to be 5 to 7 yrs behind " current " technology. Hum would have been ok, maybe 8 or 9 yrs ago, hum is just a way for Verizon to track you and your daily activity, and resell it.
@XER8grx-2ibg But this is also new tech. It may have failed under most of the other division . Not supporting Marni here, just saying its not just her fault u
Those companies were on the decline and Verizon is not known for new tech
Anyone else noticed the hum app is no longer in the playstore, manager noticed yesterday...what gives?
Anything under Marni failed. Telematics, AOL, Yahoo, IPTV......
A director within the org confirmed this. I didn't get an exact date though. Not surprised. HUM and a bunch of nonsense is all they offer.
They were waiting too see how many HUMS were returned after the holiday slam fest .
Exactly, another failed mess, but hey ping pong, their own coffee and cool music pumping all day!
Good luck. Didn’t understand why they were exempt from the last round with their wonderful product Hum and their loss of large automotive deals. I guess the facts are coming out