in the wireless end, this company needs to go the route of Wells Fargo, eliminate high quotas and goals that are unachievable. You managers set the bar too high that its not achievable and than sales reps will do unethical practices to hit their numbers....i see this on a daily basis, its not right, customers are being scammed and lied to and I think it will eventually get out to mainstream media.
We go to these trainings to "do whats right for the customer" to work with ethics and at the end of the day there is a number to hit, and upper managers are turning a blind eye to anyone that is do these unethical tactics to hit numbers. Also these same upper managers are reprimanding the sales reps that do not practice unethical behaviors because its virtually impossible to hit quotas, but are praising and promoting the sales reps that are at the top of leaderboard because they sell with no integrity.
This needs to be fixed!!