After customer is survey if customer have call twice already and the third representative receive a call and the customer grade at 0 percent after 3 months just not meeting in 1 survey the company will place the employee in a program action plan.After 6months the employee will loose their job. The union CWA is no doing anything for the employees tights. Under Frank Arce who has been to long as VIP for CWA we need a new blood. In San Ramon we have lost more than 300 percent of the work force. ATT have open another brand new call Center in the Phillipines.
Why are we allowing ATT doing this in California - San Ramon office where a decive second level Shane David is threating people of loosing their jobs. With a Director Alf Gonzales from Texas that should be audited by his unethical sales.