There is no real leadership from the C-Suite down to the 4th level - this is where the real stuff matters, IMHO. These group of ppl abandoned, possibly when Ralph left, the real life of the company and stopped looking at improving the core network to retain and bring in customers, create new products, etc. Instead, they embarked in a series of offshoring jobs, including offloading the maintenance of the core network to the same gear manufacturers! Use it for accounting trick and show off the gloss monthly slide showcasing zero hardware/software bugs!
Sadly but until Randy and the Johns get off their horses, gravity will do its slowly job and drag it down until it is too late to restore as a whole.
Posted by @VQzfjda-1yer on another thread on the &at-and-t board. Think that this is all true. Something has to change