I used to give a sh--. Now I just take the dollars. There is no place in Randall's world, for real customer service. Once you settle in to just passing the buck, it becomes incredibly easy. Real customer service just causes you headaches. And penalties. There is no reward for actually taking care of customers. Just play the little Randy game and take every dollar you can until you are surplussed. What a f---in stupid company.
8 replies (most recent on top)
All this downhill loser cra p started when Randy decided that software programmes right out of college could run this huge company much better then people could ! Welcome to the wonderful world of Efficiency !!!!
Big Picture - Randy is condesndingly greedy rich from your work
You are a number and to make more in bonus, you are subtracted from cost
Offshoring will continue for all areas, more outsourcing
No hedge fund is interested, Randy and the Johns have already dismantled the company
Watch your pension, once dividend is dropped in Spring, that is the piggy bank they will raid
Whats worst is having divisions competing against each other for sales. The worst is people at the stores calling in impersonating customers ( with their managers approval or possibly suggestion) to cancel existing service so they can sell them a new account. Or creating new accounts under different names for addresses that already have service. Chat people in foreign countries telling the customers lies about products & costs . We can report it all day long but nobody ever does anything about it . Overseas employees who can say words in English but dont actually understand English ( ahem Phillipines) . All this uncontrolled B S costs the company money & decreases our stock price but they never see the big picture.
OP , true that ! Randy and the executive minions care about nobody but themselves. Customer service went out the window years ago. I am embarrassed to work here . Just waiting for my surplus.
Randy can go sukk a bag of dixx
what a dumba$$. That what you get when you let the retiring CEO (Whitacre) appoint his son-in-law to be the new CEO.
Our motto in Network: Milk the cow dry, and do the minimum
Yes. This company is like my own personal piggy bank. I no longer am responsible for taking care of the customer, as long as I say the right words I really don't have to do anything else. I just have to be a drone and repeat the company line. So easy, I no longer have to think. Thank you Randy!
Sorry but this is wrong attitude. I alway do very best because I work for the Jesus!
Jesus is source of my care and goodness. Randall boss also work for the Jesus and when time is come to Jesus he is accounted.