Has anyone taken the new anonymous survey they want us to take yet. I did it. Let's just say I was brutally honest.
It asked what we think about our benefits (took it before the new packages came out which blow) and what we think about upper management. Do you feel supported in your role. Do you have the tools needed. And the best one about our bonus.
Service side has the worst pay out. Ours depends only on customer experience and that includes the banker scores as well ours. The bankers have the opportunity to do loan volume again.
Anyone in management in the retail portion needs to be replaced. The atmosphere in the districts is dismal and impossible to promote if you aren't buddy buddy with management. They literally will promote simply on who knows who instead of performance
Please be honest and up front in the survey. Its beyond important to show how unhappy we are and how concerned we are in regards to our jobs.
I am a lead aiming for a service manager position but changed my mind when they began pushing us to push mobile banking and ATMs. It seems to me like the teller side will be obsolete. Ultimately it will be a service manager and a lead (if they even decide to keep those positions but it would make sense for the limits). Basically a teller for business deposits and a service manager for assisted ATMs.
We will be getting our new ATMs next year.
They will be redoing all of the security cameras as well. We think this is so they can show you leaving your screen unlocked and turning away for a second etc.
If you are wanting job security or the experience needed to find another job after they close a branch etc go for a banker.
They will always need a banker to verify identity and process loans and so on. Jump on it now before it's too late. I'm in NOR CAL and positions are finally opening up after months of the market being stagnant.
Hang in there even if it's just for another history needed for a good paying job.
Branches will be next. First in stores and then lower performing branches.