My boss was on the same affected call that I was and we were only told L1 and L2 were affected. I thought he was only invited on the call because he had direct reports that were affected, but then someone told me today that AMs are L2, not L3?
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Our Area Manager just forwards emails from the Level 3. He also has more admins under him than managers!
go to phone - export results, but select level. no need to guess.
What people in this forum don't seem to realize is that technical managers fall into the same category as L1 and L2 managers.
Well said @UyEsDwc-job. I never saw anything like it. What a bunch of BS.
To add to that network managers/field ops mgrs are in the same boat as AMs. All they do is chase and harp about the metrics and dont have any useful coaching to help us in the field. I enjoy helping customers but it's obvious that management only cares about the $$$... very sad, no wonder this website is here. My original L1 manager was surplused and he truly cared for us and the customers, guess that's why he is gone...
AM's are a useless position, all should be eliminated. They do nothing but micromanage the L1 managers, a district manager can do that just fine. And the bonus's they get is shocking. Just another example of how the company mishandles finances.
AM are level2
That is correct Area Managers are level 2
Level two.