The past few years Follett has dabbled in providing food service to campuses in addition to our campus stores. Without any infrastructure to support the program we made large investments in food equipment. But adding coolers, hot dog rollers, and coffee brewers alone doesn't run a food service program. You need proper support (processes and sourcing). Gorlock Grind closed, Grayson is a bust, and now we've lost the contract for Lone Star Colleges. Our new CEO came from Sodexo, perhaps he can see that we jumped into a business without understanding for the implement or having done the due diligence to execute properly. Follett wasted a lot of money going down this road.
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No, this new book fair concept will be just as bad.
Did u expect anything different than pure incompetence and complete failure?