Can we just do that already? That's all we seem to be doing.
People are coming in expecting us to resolve their issues, not to buy something.
Let's just make it official.
10 replies (most recent on top)
Did not even register a sale today. On a Sunday! Did nothing but service.
The store business model is a dinosaur of the 20th century. They are a thing of the past. Get over it and adapt. Learn some technical skills take advantage of tuition reimbursement. There are many well paying career paths in the telecom sector. Many have great benefits and pensions etc.
@2juw, how to open my phone.
@UHGvKTy-ylj please tell us, what specs and info do you want that the manufacturer and every tech blog, carrier, YouTube nerd, etc... hasn’t already published on the internet for you to simply open your phone and read?
Every transaction is not an opportunity that’s a foolish mans vision. Let’s be realistic here. VZW stores are one in the same as Target, Walmart, Best Buy etc. You guys are basically cashiers/sales floor associates being paid commission. You’re no longer sales people the sooner you realize that the quicker you will figure out you’re better off without VZW
Do people still come in with fedex boxes and not even opened.?
My Facebook got hacked!!
So many wireless tears. How about you understand the definition of Customer Service and realize that it is a component of sales. Sales tip 101: listen to the needs of your customer before you push your agenda. I know I sure as hell am not buying anything from a rep who pushes garbage down my throat and can’t give me the specs and info I want. What you are describing is nothing more than years of shady salesmen strategy finally catching up with them. Enjoy not having a roof over your head and food on your plate.
But mangers say every transaction is an oppertunity (eye roll) Hi sir I know you’re in here every week about something not working on your phone or you forgot what we told you last week but how about a hum?
*Can you help me setup my email
*Can you help me download uber
*I need to return this return from online
*Can you help me reset my apple id
*My phone is lost can i replace it here
ect ect ect