Thread regarding AT&T layoffs

It is the corporate exec shuffle...outsource jobs over seas, take American tax money to subsidize the operation, lie to congress to get around the law, send your ill gotten high wages to offshore tax shelters and then go on vacation to the Bahamas.

Then smile and say that american workers just don't have the technical skills to get hired at at&t.

How many talented hard working people could you hire for the cost of one Randy?

FRAUD ACCCOUNTS are on Randall,s Head. Nothing good or nice about the man..... complete Fraud !!! Good Job Uncle Fraud !!!

Cust orders dtv or uverse online, over the phone, whatever. The cust will recieve a " courtesy " call back from the supervisor of the person who took their order. This then, " supervisor " will need to clarify the details of the order one more time, and this time, they need the c/c # from the customer.

This is the scam, I have heard the story many times , from many potential customers who then freaked out, came into our store, and ordered service. The common denominator is the jamaican accent of the supervisor who is being so polite making the sure the order is correct. One thing is for sure, they have access to the exact order as they have all the details to make the customer feel compelled to give out their c/c #.

Now this is not a slam to employees in jamaica, I am sure we have good people there as elsewhere. But the fact remains that it exists and trust me, its all internal.

Outsourcing call centers is a very small part of the fraud situation for AT&T.

Management has no respect for the work or the people, be they employees or customers. They think of us as pegs on a board that can be moved around at will with no consequences so why not just bring in pegs from off shore?

wishful thinking I realize it might be pleasing for employees to imagine instead of by appealing to evidence, rationality, or reality, for decades this company have taken advantage of subscribers, customers and Employee all together. while satisfaction is achieved when companies focus on creating "internal service quality, putting employees first, we are going the in the opposite direction, next target are the Union Members and Retirees, Time is up!, Paying back the benefit miscalculations, Fidelity should be held accountable for this.