Any layoffs coming for finance in orlando FL call center?
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Team,
AT&T is swiftly moving towards being the world leader in technology and communications while redefining how our customers engage with media. Achieving these goals requires meeting our customers’ needs as efficiently as possible and over the last few years, Sales & Service Centers has led the way in this effort. The work you have done to reduce credits & adjustments, improve transfer rates & AHT, and increase utilization has been nothing short of amazing. In order to stay competitive, we must continue to look for ways to streamline our processes and operations.
Today, many of our Sales & Service Centers U.S. based managers will receive a message about a Management Voluntary Offer. This offer provides severance and benefits. It also complements the recent pension plan change that adds a full lump-sum payment option for managers in Legacy SBC (and associated companies) and Legacy T who didn't have the full lump-sum opportunity before. Because of anticipated interest rate changes, it could result in a higher pension lump-sum amount for those who depart in 2018.
For those who receive the offer message, I encourage you take the time to review it in detail. It’s a solid offer and package, especially for those managers who might have been planning to leave the business. If needed, I also encourage you to seek out financial guidance.
Our organization has seen numerous changes over the past few years and we can expect to see more as our business evolves to meet customer needs. Again, please be sure to review the information you receive about the offer so you can make the best possible decision for yourself and your family.
Thank you for what you do and your continued focus on our people, our customers, and our company.
How is the attendance and Fmla in your call center?
Yes , why not ??