Recent "Severee" here...
Give yourself at least a three weeks buffer to get your agreement submitted. Be extra diligent and monitor that it has been received and accepted. I've been beating my head against a very hard wall for several weeks now attempting to successfully accomplish this.
1) You must fax your signed severance agreement (no electronic submission process).
- Plan ahead to find a fax machine.
2) You will have to wait 24-48 hours to see if the fax was legible and acceptable.
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Do not assume that your fax will be accepted.
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You will not receive any notice if the fax is illegible.
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You need to proactively check via http://severance.verizon.com
3) If after 48 hours it does not show as "complete", you will need to call the Verizon Benefits Center at 1-855-489-2367 to talk w/ a Severance Admin Rep.
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Note that you need to know the secret option to reach them. (Option 8)
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The Severance Admin Reps are only available M-F, 9-5 ET time.