This new comp plan can be easily exploited and we have gotten the ok from management to do it. Slam accounts then notate and rinse and repeat. If you are half way smart you will easily see how to exploit the new comp structure.
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At least car salesmen laugh in your face during negotiations, because of NPS we can't laugh at the people that walk in for no appointment Apple support, unopened fedex boxes, content Transfer with no cellbrites, fix my crushed screen, global support( yes we still have a great team that does that) I don't get service in my house, my Macy's app isn't working, my 4 year old phone battery is not charging, etc etc etc so tell them they have TMP thus Tech coach on their phone and pay for it and they refuse to use it and come into stores for no tech support and untrained reps trying to help, its a f joke.
The funny part is some of these customers you all are talking about is each others family members and friends lmfao
This post is gold!
They can get me on performance all they want but I'll make sure to be recording them telling me to do illegal things like sign people up for things without their knowledge and I will at the very least file a wrongful termination suit. Know a guy who used to work in our store and did the same and won. With Hans at the helm, this new commissions structure, and sh--ty reps, Verizon will have an apology commercial out in a year or two just like Wells Fargo. I'm getting out as soon as I can.
@1ybu On the scorecard your required goal is 70 percent and company goal is 75 TMP ,unrealistic I know, but they will get you on performance,, instead of putting your efforts into things you can't prove and obviously can't achieve, put your efforts into getting Unionized and negotiate for achievable goals. Remember, your lawyers will be your out of pocket expense !VZW has army's of lawyers so good luck with that and if you're lucky they'll make a movie.
If my SM told me to just slam TMP on everything I would dare them to fire me. The wrongful termination suit and media exposure would be well worth it.
Lol I remember about 5 years ago a company called our store and said " We just received 50 mobile hotspots" Rep claimed she called them by phone and account Spoc gave her the OK, she still with company. So Succasunna stop slamming hums it's the jet pack again! And like our Solution Managers instruct, TMP goes on everything,just like Frank's Red Hot" that sh- t goes with everything,
I don't think slamming of hums will be as popular as you think. Revenue is only $50 toward swill ( revenue) bucket. Tabs and jetpacks $200 toward bucket! So bring back the glory days were reps were sending wifi devices to companies without them knowing it, Let the slamming begin!
I’m just glad I’m out of that company nowadays and not a customer anymore either. Once i left i told my family and friends to stay away from the stores and as you can see going through this topic that there’s good reason to avoid stores.
And people say car salesmen are bad? No no no this is far worse
So how do you plan on hiding the fact you signed this customer up for a $13 a month fee, or worse, a $39 a month fee? Hide the tablet? Make sure they don’t see their estimated bill? Don’t email them their receipt? Don’t give them a purchase receipt? Lie to them and tell them it’s mandatory or that they have to keep it for a month? Every single one of those make you a piece of sh-- worse than a car salesman. If that’s what Verizon wants to be then I hope they fire me so I can work for an ethical company not surrounded by sharks and sh--ty people willing to take advantage of people for a dollar.
You can be sure as hell that i will be putting TMP on 90% of customers after July 1st. If they dont like it they can take it off next month. That alone will guarantee my bucket. They designed the system that way on purpose. Verizon is not stupid, they know exactly what people will do. They will just do what they always so. Babble about corporate responsibility and a he credo while giving everyone the green light to slam or risk not getting paid.
The moral highlords that think Verizon doesnt condone this, are laughable. We keep your stores open so you can feel good about yourself helping Ethel set up her facebook and hit a 1.0
Selling pays the mortgage....soon you will be selling happy meals....then you will be living in a van down by the river!!
@TyhyFec-1epv Bout to BTA Ethel and take her phone off Do Not Disturb lmao
Customers are people. The fact people are advocating taking advantage of people is sickening. If my managers told me to add TMP to everyone's account without asking I'd make them fire me and lawyer up. That is disgusting.
hate the game not the players , bta all day. put customers money in your pocket. selling pays the mortgage not being facebook tech support for Ethel, or the no-appointment Apple service center.
I hope you losers get your stores closed. You're the problem with the company you complain about. Not Lowell, not greedy execs....you.
this is a situation wells fargo 2.0. no more flagging fraud. the gates have been open. on the old system reps would police themselves on doing fraud know the gates are open and it is time to get paid. managers need to make paper so a blind eye will be turned. this is a terrible idea i give it 3 months. it will be a repeat of when edge first came out and customers where getting wedged left and right. they are making a comp plan to save themselves money but money will be lost in escalations and credits that need to be given out. it is time for vzw to listen to front line employees ones with e codes instead of shareholders
You guys seriously have issues. Slamming tabs/hums on every account because they don’t deactivate and slamming TMP. Does nobody see the issue here? Are VZW workers seriously that greedy and scummy?
We are doing a trial in NW02 and its a joke. Pay is less and the mangers don't know what they are doing. I never slammed anyone so my checks haven't seen a huge hit but others in my store have lost alot. Our DM basically wants us to slam TMP and make sure every account has it. The leadership team will ask this of you and then when it comes down to it you will eventually get fired while they will continue to promote and pass the Blame.
But the Credo! The Integrity!
(Sarcasm)
Hums and tabs don’t count as deactivations! Lower the plan and add a jet pack
Well i can say from experience it is true managers dont care if you slam and dont waste your breath with compliance they wont step in and stop someone from slamming. Its not in their best interest to prevent sales. Someday it will catch up and VZW will be in major ****
Verizon would rather pip out normal reps while slammers get the golden treatment.
Hums dont deact this means slamming will be at a all time high.
Wells Fargo 2.0
The managers dont care if we commit commission fraud because it makes them money and look good.
What a great team VZW has. You got “sales” reps literally thinking and plotting together ways to slam customers and get away with it. Maybe stores deserve to be closed with the way their reps act.
the no deacts on this comp plan got some wheels turning in my head :) I cant say anymore
Why not? Is not like they fire slammers. They are not really leaving people much choice. Is a win win for Verizon. Most of the stuff slammer push aticks at the wnd of the day. They are basically giving you the green light for it.
Just exploit the crap out of the new system. If vzw doesnt care about you why would you care about them? Anyone with a big of creativity can see how open this new system is to abuse.
I have been secretly thinking this the whole time... not saying that i would