https://www.cwa-union.org/news/releases/report-on-att-reveals-thousands-of-layoffs-call-center-closures-and-rampant
4 replies (most recent on top)
The quality is no where NEAR the same. They can't hold a conversation, only read the script they are given. No American wants to speak to India. Period.
Call center jobs are a dead end here in the US. Much cheaper to send the calls overseas and the quality is about the same. Also every call center I’ve worked in has a bunch of “sick” people always abusing disability or FMLA.
Yet they never mention how many people are hired. The sooner the Unions are gone the better.
Old news..........