I’m just looking to gain insight into how this is being used in retail stores. Are managers setting a blanket commitment for the whole store and holding individuals accountable for the behavior(s)? Are the commitments collaborative/flexible based on what you’re struggling with?
Lastly, have you or anyone else been advanced through the SMP process due to performance/negative observations?
My manager explicitly warned me not to talk about the level of SMP I’m on (Written Warning) to other representatives. The new system seems like it is just there to justify terminations, but at the same time, doesn’t it open the company up to lawsuits based on wrongful termination/discrimination?
It just seems so subjective.