management

Working in a call center and getting these rules:

Calls need to be short
Do NOT transfer for any reason, (check MyCsp for guidance)

So, calls should be short, or your handle time is too high but did you check mycsp to get all your answers to help the customer. smh it is as though we are in 3rd grade, well did you look that up? What? are you freaking serious? ok, when the coaching happens and my calls are too long, and still have to transfer. what the heck did we learn? we learned that managers are either lazy or not qualified to be managers.

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Your iPad needs to be in the back while driving.

Well on the techs end we are in a truck trying to balance the Effing I Pad on the steering wheel while we one finger type like little 3rd grade morons.Everything that management has done to the workers in the last 9 years has made our job harder and less " Efficient " . As a company we used to work together like a well oiled machine, but upper management put an end to that !!! Good job A - holes !!!

We have to take 2 smartchats at the same time to decrease hold time. Sometimes they require an outgoing chat to a different dept for an answer. So at any given time we have 4 chats simultaneously going. It’s a ridiculous juggling act. All for the same of arbitrary numbers. I feel your pain

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