Thread regarding Humana Inc. layoffs

We do have Verint software but this is an advanced version that tracks everything you do all day. You have to log your activities throughout the day.

Good for me. I worked 40 hours and went home. Those who needed more time asked for it and it was granted and got OT. I don't want to work over 40. Some of the people who did OT frankly are not great workers on my team. It is common knowledge and now they will have to explain the need for more hours to meet the same metrics. They need to get better or get out. We all know medical cost are out of control. This job isn't for everyone and those who can't do it should move on. Lots of others want to do this job and have the WAH flexibility. I much rather do this than work in a hospital setting. I enjoy what I do and getting to improve care from my home and it works for my family. And now if I work more hours they pay me more too. Not sure why every body is going crazy. Those that milk it are what causes all these RIFs. Lets be honest it is a business folks and they have to make money for stockholders which I am one of since I have my 401K.

I thought we already had Verint software. I don't understand why you would sue an employer for not paying you OT on a salaried position since you know OT isn't paid. I don't know of any nursing job where you never worked OT. I was always amazed at the people who had time to pick up their kids, run errands, go to doctor appointments and never worked over. We got a good salary, the 401K is more than anyone I've worked for. I worked long hours with OT but at least I was at home. I figured if I didn't want to be salaried, then I needed to find another job.

No one wants to work for free- the pressure is from management to "meet business needs as an exempt employee" or face RIF, making your team, coach and COM look bad. The bottom 1/3 of my team had to meet COM weekly to "explain ourselves". Here is a shocker: even if there are 3 people there is always a bottom 1/3. We were encouraged to work up to 12 hours per day and or log on Saturdays to meet metric.

Those who work more than 8 hours per day and don't report it hurt everyone. Metrics can't be addressed if senior leadership can't see they need to be adjusted. The only way for that to happen is for people to work 40 per week or OT that is recorded. The company can't address what is does not know. The communications about us moving to hourly pay pointed out that part of the change was to help create better staffing plans and if we cheat the timesheet by no reporting time we hurt ourselves and all the other nurses.

I hope that all my fellow nurses are reporting all time worked and if your leader tells you not to then report it to HR so they can be fired. They can't tell you not to report time and also if we don't report time we can be fired for lying on our timesheet. Why would you work for free and creates even higher metrics for us to meet. You are hurting all of us.

We are hearing in our region they are installing Verint tracking software on our systems and we will need to account for every minute. So much for being trusted professionals.

There was also a big push to do multi state licensure applications and credentialing on our own time, which should be on company time

Just depends on the individual situation, poster. Some in the past were being pushed to work extra hours unpaid and so they took legal action.

Something like that requires documentation and proof, and others wiling to corroborate, so you can’t just make a move like that willy-nilly.

@SevIpTc-5zda I didn't comment either way. I know some instances where this is claimed and thoughts about ambulance chasing lawyers come to mind. I don't doubt that some rogue coach's thought they could do this and boost the numbers. Some claimants are just opportunists.

How do you know they’re working over? Maybe they can do that amount in 8 hours?

Yes, below poster, but anyone who does that needs to document times when their coach promoted it, ignored it, required it or allowed it.

People taking Humana to court for unpaid overtime is my guess.

U all Are correct the people on my team are making it 10 times harder for the other 2/3 of the team because they are still getting 10 contacts the rest of us are working eight hours and only getting 5 to 7 with pressure to do more all the time it’s crazy.

I agree HCM RN! It is impossible to get all those calls in, especially when they are dumped on our rosters in droves. We all need relief!

Someone asked if I was an HCM RN with H@H. Yes I am.....I have over 310 members in my roster as of today with just over 200 managed members Even my monitored members will call me with questions and take time. I do not graduate members any more because they will just be replaced. I am sure my score card looks terrible but I do not look at it anymore. Totally overwhelmed but doing my best. However I cannot get more than 7-8 contacts/day because members are takings much more time than they did in past and trying to work within 8 hours. Help Management!!!! I am not the type of employee you want to lose.

I will just do what I can in 8 hours. You can get termed for deliberately breaking with what HR has put forward as policy. No severance, just termed.

What are people supposed to do? When you are being told you have increased expectations, increased roster sizes and are expected to have perfect quality but also only have 8 hours to finish it in? Of course people are working off the clock, what other choice do we have?

@SevIpTc-3qpq, are you a HCCP HCM RN? I have not heard of anyone on our team that has that many members. Seems like something is very lopsided. That is totally unfair.

@3pq...can only hope they see it can’t be done and change something

Ridiculous metrics ,unreasonable expectations, pressure to work off the clock, micromanagement, top heavy management. Shocking that HAH is sinking, SHOCKING. Just sell insurance, stop pretending to be interested in well being. Nothing to see here.

I have over 310 on my roster and 200 managed members who have a lot of health issues. Plus monitored members who keep calling. I have been here for more than 4 years and have been a great performer in past. But I just cannot do this. Leaving today with several MOC that I did not get to. Had 4 inbound calls I had to address and 3 post d/c. members. Hate to see my score card. I work very hard and provide a lot of coaching to my members. I am sure I will be on a PIP in the near future. Would love to know how to manage it all...... I would love to work just 8 hours and leave. But how do you possibly get it all done???

Every 8 hour day is different. I still think keeping up with the expected MOC calls on our individual rosters will take priority. My last 1 on 1 was based on our associate scorecard and audit scores. Next time, we shall see.

IF hey can’t meet expectations in 8 hours, maybe the coaches are monitoring it, and there will be PIPs in the future for those folks...maybe that’s the next weeding out of us left

If coaches are aware and ignoring it, I would suggest they speak with the phc coaches who who led teams of the group that sued - oh wait, those coaches can’t. They are long gone.

Really dumb idea to purposely do the opposite of what HR is requiring.

I know lots of people working off the clock to continue to meet expectations. Coaches are aware and not addressing it in any way other than to say "overtime is not approved."

What about areas other than hah? There are lots of nurses in the CITs and regions. What’s being said there? Any changes to metrics or schedules?

I agree. The number of managed members is decreasing daily so the need for the same number of staff will decrease. That just makes sense

With the recent layoffs, going hourly, and the quality reviews, I feel things will be a bit bleaker before it gets better

I love the hourly schedule now. I Work my eight hours and I’m done. I’m not working for free that’s stupid

I fear they will get really strict about how we account for every minute in one of the systems. Like we are on an assembly line and call center and are robots. If you give me a reasonable goal and I can meet it, let me do my job. Recognize me for my impact. They seem to single out nurses for hyper scrutiny.

Working extra hours for free is going to hurt everyone else. Some coaches will not monitor this and notice, some will.

If you are “getting away with” working 50-60 hours a week while being paid for 40, you will hurt everyone by raising a productivity expectation (okay, one outlier won’t, but if a number of people are doing this, it will make a difference).

Also, some coaches not monitoring this is part of the reason PHC’s were able to sue, so I wouldn’t count on your Coach not noticing all of your extra hours. Eventually, they might take a look.

According to our coach & COM, flex time during the week to avoid OT but if you are helping a member and get caught late on a Friday, then let coach know. I am not working without benefit of pay. Your coach will see you are in Auto In or After Call charting more than 40 hours unless you are signing as "off work" and still working. You are defeating the whole purpose of this hourly change over.

But they can’t not pay you for all the hours you work now. It’s illegal. Even if they didn’t approve it, they have to pay you.

Still working long days as we were informed no overtime unless special circumstances. I still work until 8 pm every night.

I agree. Metrics are a bust when some nurses were working 9 and 10 hours daily. All of us working 8 hours a day levels the playing field.

I think there have been complaints about short staff and long hours. Plus so metrics focused when the systems screens are so manual and lots of down time and work lost.

I think being able to take partial pto hours will be good. We used to be required to take a whole pto day I’d we had a doctors appt.

I feel like it is a good thing to level the playing field. Competing with nurses who work many extra hours will no longer be a thing.