Sam’s Club is currently taking bids from companies to run the Demo Departments. Sam’s has been unhappy with the current companies that run the demos throughout the country and is looking for companies that will lower the cost and deliver better member satisfaction. Sam’s has been unhappy for a couple years now with Shoppers Events, CROSSMARK and (ASM) Advantage Sales and Marketing the current companies running all of Sam’s demo program. Over the past few years Sam’s has been unhappy with: Demo execution, inability to run specialized programs beyond food samples, loss of events, poor management and increase in cost associated with demos.
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I think that Sam's club should have kept their regular demo people!!! Instead of getting rid of them!!! It was a big let down Nation wide!!!
When Sam's Club fired the Demo department, all the employees have been hearing rumors that they are bidding their department to another company. Management had a meeting to end the rumors that they are going to fired everyone and the next day they fired everyone and denied their retirement by offering them temporary positions.
I hear all the complaints, (If you don't like it then quit) Crossmark is getting what they pay for. Quality pay means quality workforce. All take a look at yourself and see if you are the problem or the solution. I have worked for both ASM & CROSSMARK. Lately the demo's lack quality they seem to be the cheapest item that Sam's Club can put out there. Alway s poor product that is made by Members mark. Get back to the quality demo items most of you know customers just. come in to feed their faces. They do not like peanuts, dips & chips pretzels the want food, chicken wings, steak pizza & burgers. Remember who we serve most customers have sampled everything in the store.
Sams Demos are Great!!!…I look forward to them and the Demo people are Courteous and Friendly !!….They Help me a lot…Lately not many demos and I am disappointed because it helps me choose new products…
No thanks!
I was reading up on this cause I work for advantage in Walmart and I only so far have one store in my area letting me do demos. My manager thought crossmark got bought out. That’s nerve wracking cause my boyfriend just got hired two days ago for demos in sams club with crossmark. But I assume if they transition he’ll be ok.
Before Covid19 hit, i was an ASM event specialist. I am a great people person and enjoyed interacting with customers. When i am doing my shopping in WalMart employees and customers will ask me when i will be giving demos again(all threw 2021). During an enventory check, i found that over 90% of ASM equipment had dissappeared from our storage area at WalMart. Emailed my boss and "was told to ask WalMart associates where it would be". Even tho we have been doing work surveys, it doesn't feel like demos are returning to our area WalMart's, any time soon. Altho we could stock, sanitize, set up shelves within WalMart at our ASM $11 per hour rate/ verses $15 or more that WalMart associates get paid. I did the sanitizing of front end and check outs, when covid first hit, but the exposure seemed too risky for me and my family members, versus hrs and the pay. I just don't feel like Demos are coming back any time soon in the northern ill. WalMart stores.
Lol CrossMark was tan on lies, the kitchen at Fayetteville AR was NOT clean, Bentonville found maggots in the orange juice squeezing machine, had to quit selling juice for a while, the Corp office in Texas turned a blind eye to employee on employee harassment , false reports were not investigated, security camera footage ignored, fu-k you CrossMark executives in Texas! How do you like being treated the same way you treat your employees in Fayetteville Arkansas? You had employees that didn’t take baths, that Sam’s customers could smell! Drinking cokes on their carts, but their daddy’s were CrossMark executives, Nathan had to ignore it. Mario is very prejudiced against LGBT, non Hispanics, and whoever ever else makes his petty fat a-s mad. He’s a liar, Jessica the juice queen is the most dishonest person I’ve ever met, followed by Cesar and Hannah. A speech therapist that cheats and lies, and a wanna be stockbroker lol. Keep sticking by Jessica you id--ts.
I think if Crossmark wants to keep paying us below living wages they will get the type of people they are paying for. I know Sams wants to keep us at Sams help because we do the same thing the staff does for five dollars an hour less
Can you be for Crossmark part time and for Sams Club part time?
I think they should let employees know what's going on. My boss doesn't know that Sam's is taking his out. That's wrong. Especially for all we have been doing for them
Apply at Sam's then. You should and her paid better.
We Crossmark workers are now doing Sam's jobs with lower pay. Pretty sure they make more than $10.75 an hour. It is abuse especially when no one let's you in to do your job.
Karma karma karma ASM!!! Greed gets you no where! I was an ES, CS, and DSM. They sh– all over me and then some!
OMG.... I work at Sam's here in Waco & have absolutely the BEST boss I've had in my entire career working for the USPS! She's very fair, very accommodating to everyone's needs, & she will go above & beyond! No, I don't make $12/hr, but I'm retired & just glad I have such an easy job.
Its all crossmark management fault
Yes, Sam’s is paying the wages for Crossmark employees who accept shifts helping in the store. And YES, Sam’s can fire you! It happened to one of my coworkers. They write you up, and if you get 3 write-ups, they tell your Club Supervisor to fire you and leave the store.
In my state, Texas, if you are 65 or older, and /or have medical issues, like heart disease, diabetes, cancer, or a weakened immune system, or are at higher risk for getting very sick from COVID-19, you will still be granted unemployment benefits if you refuse suitable work.
DOES ANYONE KNOW THE ANSWER TO THIS QUESTION? IF WE ARE EMPLOYED BY CROSSMARK CAN WE BE TERMINATED AND LOSE OUR UNEMPLOYMENT IF WE REFUSE TO WORK FOR SAMS? ... They’re forcing us to go back to work for Sam’s yet I Am a senior and don’t feel safe working with the public. I was hired on by crossmark to do demos not by Sam’s ..at least doing demos I’m behind a shield, please anyone? RE: welcome to 2020 Covid demo's. Sept. Anyone else experiencing harassment from Store manager because "we are paying you"?
Is this true. Sam's is paying our wages? Can she/he terminate a crossmark employee?
welcome to 2020 Covid demo's. Sept. Anyone else experiencing harassment from Store manager because "we are paying you"?
Is this true. Sam's is paying our wages? Can she/he terminate a crossmark employee?
This is an old article. it is from before the big changeover. Just because they were taking bids does not mean they are unhappy. it is business they take bids every time contracts are up. which is what any business does when they use third party. cutting out advantage was an effort to cut out some of the misscomunication. advantage was working through crossmark for sams. so the supervisors had both advantage and crossmark higherups.
the biggest problem is the lack of qualified employees. It's difficult to get good employees when it is so hard to find out how to even apply for the job. And when you apply for the job and are hired onboarding it's just downright ridiculous you go through more security than if you get a government job. And the technology is the worst constantly not working, and the main reason why most employees quit. on top of that the support is very subpar so when you do have a problem there's no one there to help you. Pay rate is part of the issue even though they pay over minimum wage it's not a living wage that they're paying.
How are the demos coming back its not safe
I don't think that it is the management company's or marketing companies that are causing the problems it is the local Sam’s Demo managers and employees. Plus their favoritism with immediate Supervisors that is causing the marketing companies to be unsuccessful. Marketing companies tend to keep the older supervisors and managers who aren't willing to grow or improve the marketing company. They get information and job reports from the former marketing companies or from the local supervisors or their managers creating answers to help each other keep their jobs. Some of these people are no longer qualified to run a successful marketing events much less make a commitment to the new suggested improvements to make Sam's grow and become as successful as any other. Then again it may be in the marketing companies that are tending to except the information received and not improve. The onbording is not enough or recommendation from those covering each others back. Turn over is constant. If you decide to keep the current marketing companies or change to another it would be wise for them to set up interviews from bottom to top. Switch their regional areas around whatever. It's time for turn over locally and hiring people that want to improve and help grow. welcoming the new ideas and implementing. Wages at Costco are $12.65 hr. If you want well trained employees there are plenty that want to leave but not at a lower rate of hourly incom
I’m an ES at Sams
I know I Great,Tell and Sell and have a sales background
One of the major problems I see is being paid $12hr, not being treated fairly and never taking my breaks
Also certain people get every Sat off
The problem is that Brand Ambassador/Event Specialist's are being hired that have no sales background & don't know how to "Greet. Tell & Sell" They have no communication skills whatsoever!! As a result product is being sampled out where Sam's loses money because customers are not being persuaded to buy!! In fact customers are being conditioned that is in OK to just grab the samples & run away!! I myself don't allow this to happen!! I've had my "Food Handler's Certification" since 2014 plus a lifetime of serious outside sales background!! At Sam's Club I think I am slowly getting some attention paid on proper display & talking more!! If not then there would be absolutely no reason/advantage for demo's!! Also it concerns me that we only get paid $11 an hr with no commission which would be an incentive!! The position would therefore draw higher quality sales people as well for the demo's!!
Using third party companies to work in stores is a receipe for disaster. This has been a merchandising an demo scam for decades. Retails dont want to listen nor do suppliers.
I worked for ASM from 2010 until 2013.Loved it for the first two years.The top management would intimidate the event specialists.Very sad how the company became. ALL BECAUSE OF THE TOP DOGS.
I worked for asm 3 years it was a joke.all family that didnt speak to members touching their hair nose coughing wearing the same gloves.and they all 8 had to have the same day off several would clock in and leave the rest of the day .When I contacted HR they e-mailed those people and told them who and what was reported. I even sent photos and video nothing was done.
My car was tampered with I was threatened they claim I was the issue so i quit.
How on earth can crossmark make a difference when they are retiring the same old incompetent ask workers who refuse to step up there game...this is insanity crossmark and stupid on Sam's clubs part for allowing this c-ap to happen...come on..wake up folks..start running this company with intelligence for once
I worked for asm for 6 years I don't any moe..Thank God.....if Sam's clubs are unhappy with the results from asm...then Why on earth are they now calling it crossmark and using the Same incompetent asm workers ...the Same people being rehired and crossmark Aspect different results...crossmark this is insanity...I have talked with the ask workers who are nowCrossmark workers....THEY ALL SAY NOTHING IS GOING TO CHANGE ON THERE PART...YOU ARE FOOLISH TO THINK DIFFERENTLY....YOU CAN KISS SAMS CLUBS GOOD BYE WITHIN A YEAR. YOUR ACTIONS MALE NO SENCE
I am a plus member. I truly hope crossmark doesn't keep the same crappy demo people..I have SHOPPED there for years.they need new blood for the demos. To many lady's there are mean and rude.i have repeatedly told them about two lady's who should just not be working with the public because they are more suited to pushing carts I. The parting lot. There names are Vonnie and pat who by the way was a leader there. Get new people PLEASE...
Brooksville Sam's club has really got some terrible demo ladys...one thats the worst is a lady named pat...so unfriendly. So many dirty practices with food..not clean or sanitary...another one that's bad it a lady named vonnie...hope Sam's gets nicer people who know how to interact with customers and be knowledgeable about the product they represent..most just hand our food and could careless about members..so sad...
Execution of the demos run into problems when the product in not available. Communication is a problem, when you don't have staff that read or look at the wire to see what demo coming up so ordering can be done that's a dis-service to the Event Specialist and to Customer. In some stores this is a frustrating because now the Demo manager have to find a replacement item for the Event Specialist. It has nothing to do with what company the demo are serviced by, the problem is the break down in communication and the availability of the product to execute a successful event.
Execution of the demos run into problems when the product in not available. Communication is a problem, when you don't have staff that read or look at the wire to see what demo coming up so ordering can be done that's a dis-service to the Event Specialist and to Customer. In some stores this is a frustrating because now the Demo manager have to find a replacement item for the Event Specialist. It has nothing to do with what company the demo are serviced by, the problem is the break down in communication and the availability of the problem to execute a successful event.
I think part of the problem is that Sam's club don't have the inventory on hand or an inadequate supply of product . The demo department do their job correctly but if an item isn't available what can they do.
Club supervisors are doing a great job but they can't order the products or make it , it's up to Sam's club management to make sure inventory is available for demo's scheduled.
Just an FYI, Sam's Club is not taking the Demo's back. Advantage will still be the Top Company running the demos. Crossmark will now be the one in all Sam's Club. Which is owned by Advantage
Just another blunder for Sam’s Club. Soon they will realize the same blunders with eliminating the Audit Team, Cash office TL and soon the Receiving Clerk and PTC. What a shame 😒
Never understood why our demo team was let go. Really good associates and did a great job in
sales. Miss them.
Demos had better member service when Sam's associates ran it. Training is not where it needs to be with advantage solutions (company running it) some demo associates rude and not clean concerning food safety.
Sam's is taking it back over and getting rid of this useless department. Dirty carts and unfriendly people who would dare try anything from them.