Why can’t any of the COMs see this is a no win situation we are all in, and pushing us, is pushing us out, if the theory that the people that survived the last rif were kept for a reason, and they speak of retention, and they see the numbers, the hours, and the pressure to correct the uncorrectable....the only answer is they are closing hah down, and have to do it by a certain time frame, and it will be like the live healthy program, it will be announced that hah will be gone ....does anyone else see the situation differently?
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Yeah Pipp;Do you have any OD MOCs? Do you have 100% chart audits? 100% PDC/TOCs? Do you get back to every voicemail? How big is your roster? Do you take your breaks? Do you always leave on time? Are all of your UTCs and Proactives caught up? Please let us know how you do it.
Pippy- tell us how you manage so perfectly with your roster?
You all realize Pippy is right though? If you can’t do the job they want in 8 hours they will coach you to a PIP and terminate you. Are you not justifying each hour worked? Your talk time, gaps between calls? My team is. Supportive coach or not, everyone answers to a higher up. They can only work with you for so long before it falls back on them for not firing you.
OK. That's some funny stuff. Pippy long-stalking. LOL. The PIP troll gestapo. LMAO!
Pippy Long-stalking
Anyone heard any news about any layoffs?
Hey PIPPY...... Yea you! What a low life you are threatening to find someone, you creepy internet stalker, you. You need therapy. You are a narcissistic sociopath with paranoid tendencies. Unfortunately, sociopathology is not curable. ...... You make me want to vomit. You may be excused. Yuk!
@SRUNAs8-3iaj People have tried to file class actions. They failed. You all signed up for the agreements when you started and you all confirm your hours are correct each pay period. At best they would give you go-away money but Humana are very adept at rolling out big deal lawyers. If it's that bad leave. I get emails EVERY day with RN offers.
The Walmart deal is off since the Curo deal went through, I thought the Bloomberg business review said
What kind of class action law suit would we have
They are afraid the Wal-Mart purchase will not happen unless hah is a skeleton crew or gone they are operating on a fear model they are pushing the remaining staff to. continue to do what is asked because staff is afraid of losing their jobs Time to get lawyers Humana has crossed the line I am so glad I was rif in Nov All of you remaining have a good shot at a class action law suit at least talk to a lawyer This is abusive
Everyone has a very high stress level right now. I know for a fact that HCM RNs are majorly stressed with roster management, all the changes and members losing out! I doubt many coaches or COMs could manage any better if they were in our shoes!!!!!! I worked very hard managing my roster with no OT ( not caught up and told no OT unless emergency situation) and decided this is an unachievable and unethical job at this time. So very glad I took retirement.
What is PC's?
You must have some real issues trying to belittle a team mate of yours. Who comes to an anon website and saying youll "find them" you need to have a seat.
just said its used. Didnt indicate anything of the sort of running it up, esp since I personally dont use it. Its USED If you have left over documentation. Or have a long call at end of day. In general. Never said or implied its designed for running it up. Go ahead and find me, and youll see that i dont. its not meant to be ran up or anything of the sort. Just that its there if needed for use. Have yourself a fantastic weekend. Im sure they will save that pip you implied that i would get (condescendingly) for you.
And since everyone has coach access we can narrow down who you are, you condescending low care manager with around 900 members on your roster sweetheart :) you were implying it’s totally ok to burn up ot managing your roster. When in fact it’s not. I clarified that.
Just like today. We have been pushed to put all members in PCS rather than MOC calls. Now all of a sudden, Humana hits the brakes on PCS. Wonder which higher up had enough sense to evaluate this PCS and realize it is a time waster and that we can't make all those calls expected of us in PCS. We can't manage our rosters as it is.
Never said designed for, i said "used for"; if you have a call that you need to finish or a chart that you are wrapping up to facilitate roster mgmt. Didn't even say that I use it. Not headed twd PIP either so pipe down there, sweetheart. I have a low roster of just under 900. Its tight, but I personally manage it fine.
Again SNP OT is not designed or for roster management and if you think it is your probably headed for a PIP. If you’re on a call or a member has a need absolutely stay and address it. Unless you’re working the stars ot your ot should be minimal. If you can’t manage your SNP roster (minus low) in eight hours with the rosters we have you’re doing something wrong.
Also, RN Re: NCQA; ive learned that trying to bring concerns up to mgmt puts a target on your back as someone who complains or is over reacting. Just keep drinking the juice and playing the game until you can get out of this "bad marriage"
To the RN RE: ncqa. It does feel morally wrong to tell people you will call them back and then cant, it breaks trust with the mbr and then makes us look like liars, or unorganized at best, which isnt the case. We have been set up to fail by this for profit company who refuse to fund their programs efficiently. With the audits coming soon, either ncqa notices a compliance issue and faults humana or they dont. We have to hurry up and wait, play the game and somehow try to release ourselves of the guilt that we cannot follow thru when said (much less, even return a vm). I feel your pain. I try to keep telling myself, its dog eat dog, and I work from home. Sad, but until healthcare is a right not a commodity, we will have these under funded/greed issues from the top.
Snp ot is most certainly used to assist with roster management, whether it be stars or just not being able to wrap it up in 8 hours.
As a licensed RN, I am scheduling f/u calls that I know that I can never return because I am so far behind in my roster. I make promises to members that I know I cannot keep because I have 50 calls in my roster that are behind. I make goals in the care plan that I cannot keep. I am saying that I will call the member back in less than 30 days when I know that it will be more like 45 days. Am I legally responsible? I feel morally responsible because I am making commitments that I know I cannot keep. Our members are depending on us to be there for them. But god forbid if we work OT.
Are we just playing games with the NCQA? So as long as we say it....we are in compliance?
SNP ot is not for roster management. It’s to increase our stars rating. SNP has compliance measures we must meet or we lose money/contracts.
My guess would be different funding sources/budget needs for each program.
Good question about OT for SNP & HCM SS and not for HCCP HCM.
Why are snp and Hcmss encouraged ot to catch up but hcm Rn are forbid it?
I am in HCCP. Every week that we have a meeting, we voice our opinions. I am very depressed because it is impossible to get caught up. Our rosters are drowning in alerts and overdue MOC calls.
Im not sure what area everyone is in on this thread, but im snp and the reason our department has unmanageable rosters is because of budget and cant hire anyone right now so theyve set up voluntary ot to help with roster mgmt.
What would make you think the COMS have less fear than you? They only get a limited amount of information and not much more than a coach or a CM. Yes, they get advanced notice of a RIF because they have to oversee the process and yes, they will know who is at the bottom of that RIF. What they don't have is control over your SLE's. They don't get to determine how many contacts you make and unless there is an open revolt, they will not fully report how people are feeling. They too are intimidated by what's happening and they don't want to be the team with low numbers.
COMS don't get to say what process's are adopted, they don't get to design Quality Audits.. COMS are just middle managers. Are they good managers?
What is budget related? Not hiring, or when hah ends....anyone know when the next rifs are, or when the program ends?
Ive been told its budget related
I am very frustrated daily. I am a hard worker and always ready for a challenge. But...there is typically a clear goal in mind. What we are doing now seems to have no purpose for our members or ourselves. I agree with the above statements. This appears to be the beginning of the end for HAH.
Which area of HAH are you in?
They have not been enrolling members into the program for a very long time. There will be a point when the program is no longer viable. I think we can all see that . Our question is when are the next layoffs going to happen?
Or, they have no fear or desperation, and aren’t being transparent, and our feelings related to the changes are because they’re aware it’s ending and are pushing us to close the gaps to end the program by a certain date, which is why they’re not hiring to help
I agree, this style of management makes no sense. Can only assume driven by fear and desperation