Thread regarding Verizon Communications Inc. layoffs

Those offices are run by big apes, you know the gorilla kind, the very loud type.

Hanover will never close. It is the only Government Support Center and 1 of 3 Business Support Centers. Those customers will jump to another carrier if VZW moves BGCO call center employees to HBA.

I have a hard time believing the bit about the order processors. They have some pretty specific efficiency metrics which are constantly being watched by all levels of management. No way they’re all getting away with singing and dancing and messing about all day with no orders getting through. The uptick in orders and need for OT is probably because the VZ online order portal is in absolute ruins and they can’t get the people they need to fix the many, many problems it has.

As for the leadership programs, that is likely due to turnover, as who in Gods name would want to be a supervisor in that work group? Senior leaders lead by fear and intimidation. I’ve sat in leadership meetings and listened to the Director literally yell and scream at the downstream leaders. But you don’t know that happens until you actually become a supervisor in that god forsaken place, then you’re looking for the exit.

The “wrong phone number” bit is hilarious and sad but completely unsurprising.

People not showing up to trainings and roaming the halls or otherwise dicking around is also accurate.

That’s just my experience from being in that department for as long as I have been. But overall, you’re right - SO MANY PROBLEMS that are not being effectively handled. So much money wasted. And we continue to watch person after person leave as a result. Methinks it’s my turn to leave soon!

That's not any different from what goes on at most companies corporate offices

It doesn't matter. In a few years these jobs are gone anyway. Might as well enjoy your life...the executives have wasted more money by accident than you could ever do on purpose. Hate them.