I don't know if other companies operate the same way, but the powers on high are the most incompetent boobs to ever soil the retail industry. They are absolutely clueless when it comes to running a bookstore in today's industry. And yes, they are so blind when it comes to harvesting talent. I have seen excellent, top notch managers, get sh-- on, while people who are in way over their heads (and have the horrible results to prove it) are looked upon as golden children. When I see the respect the RMs and GVPs give these incompetent morons, all I can do is shake my head in amazement.
Exactly what @RZOoEQg-3kcb said. It is ridiculous how much good workers are ignored here on account of completely useless a--holes. It's like those on top are trying to run the company into the ground...