Thread regarding Sam's Club layoffs

@cuua - people hate the self checkout in wm too. Me included. In a store yesterday with 4 registers open with lines while 2 associates stood around in the self checkout area where there were no customers. Watched the entire time I was in the checkout lane and not one customer went through the self checkout.

Store was full of older people... Probably after church types with their fresh social security money. I guess wm knows it's customers as well as sams knows theirs.

Well, to be fair, Sam’s kind of models this behavior from the leadership down in my opinion.

Beyond the fact that I almost never see a CM anymore, Sam’s is going AWAY from service. Just look at all the self checkouts. Most customers hate them, but they’re being pushed anyhow. And checkout is the one place where your company is guaranteed to have human interaction with the customer each visit....if you’re willing to pay for the human.

If you don’t interact with actual people in club, why not just shop online?

Many members walk in the clubs like they own the place with an attitude to match. $50 buys you the right to shop at " wholesale costs" not to treat associates like dogs.

Maybe it would be wise to start with management about approaching and greeting members. That includes market managers too. Every day my GM and plenty of times the Market manager for my club act like it's below their pay grade.

Before calling out lazy associates, you should start with management first.

You may get help from reading your SOP for your position, complete all your CBL’s instead of only the compliance modules. You have to make the effort to succeed. You complain about customers / members not knowing if a pavilion

will fit. They are in sections. Just be pleasant and say no, you will need some type of truck to transport.

the amazing part to me is that the managers are all aware of the slackers but make them associates of the month...the management is aware of who actually works and makes them work harder with threat to coach if they complain..And the most baffling part of all...the managers know so little about how to run the club and so little about how things are supposed to be..........

I agree the member/customer should do their f---ing homework before they by a TV, Computer, or that f---ing pavilion they think will fit in a damn car. Theses so called members/customers can’t even load a case of water by themselves, who does it for them at home, should I wipe your a-- to, this is how ridiculous this has gotten. I’ve never seen such a bunch of needy people in my life #getoveryourselves

Sams clubs training is basically throw you onto the floor with the knowledge you have and if you fail you're getting coached.

Walmart employees are clueless, whenever I asked an associate for something, their answer is "No Speake English".

Walmart associates call them customers and stores ....Sam's club associates call them members and clubs....

Unfortunately there is never enough help to answer every question. It is your job to help "members". We do have way too many phone calls about items it could be answered easier if they were in club, many miss breaks that are required by law due to helping assist members. There many that are as described. You should report them to their supervisor to help fix the problem. Don't blame all Associates for your experience.

Members....not customers. Clubs....not stores. Is this your first week?

Since you have all the answers why don't you go from store to store answering some of these questions. These folks ask some questions that would take a scientist to answer, some off the wall stuff. Do you have any idea how many calls per day of them asking 'How do I do something on Sams Club.com' Its hard to help someone when you can't see what they are doing. Try working the desk waiting on members when a call comes in about how many of so and so do you have and followed by well how many red or pink or black do you have. Then 'can you go pull me one or go look through the colors' No, we don't have all the answers but apparently you smart ads do