Anyone else here sick of being talked down to by managers and having to lie and slam sh-- just to get close to hitting these outrageous quotas??? Makes me want to go to the media about the sales tactics we are being told and or forced to use . People are flat out lying to customers to slam hums/tabs and creating false churn. As long as we are making new sales the managers are on board and looking the other way.
18 replies (most recent on top)
3 leaving? We're running a store with 3 people, nobody wants to work for these asshats, we've had 4 people hired and all quit by month 5, once they are off ramp up and see their crapass ever growing unattainable quotas and ever shrinking paychecks. Get a clue Verizon.
3 at my store are leaving, all others are looking, Verizon is cutting their own throat, slowly. Us that used to care could give a crap now, the company could care less about us. Good luck with all your $12 an hour hum slamming flunkies.
Yep, agreed!
Nothing to hide here, when the company sets unattainable goals and you need to hit 12 different kpi's, which change weekly and no matter what you do it's never enough, you do what you have to do. If you are ethical and sell with integrity you'll fail, so most of us tow the line and slam hums and tablets and do whatever it takes to try and get a paycheck. All the while managers look the other way, because they are in the same boat.
You guys dont even try hiding how slimy you are anymore do you? Seriously? Forcing a customer to do ISPU even when they are in the store? Bunch of d---s
Our Management team is forcing us to make the customer do an ISPU if the customer isn’t purchasing accessories. And that’s while the cust is in the store. Talking about an NPS killer. This makes the wait times even longer. Our GM has even gone to the extent to calculate numbers to even do ISPU even if the customer is getting accessories to insure our ARD is well over $100 everyday. I’m glad I’ve got 1 more left of the Big Red Machine.
They wont do anything because its interfering with their profits and numbers. Its against their best interest to look into the situation and put a stop to it. Unless the individual has enough customers complain to corporate nothing will happen
I have called hr and complaince they have not done anything in regards to issues of slamming and toxic work evrinoments. I called the CWA and they are willing to bring everybody together for one voice one the job.
Yeah Compliance won’t do anything if the actions are resulting in profit and numbers.
The compliance department is basically gone.
There will be no need for stores with in the next 2 to 5 years the writing is on the walls. Look at AT&T they are moving all of the Corp stores to indirect and CwA cannot do anything about. Reps openly slam and management does nothing because it is making there numbers look good. What ever happpen to the code of conduct and the zero usage report.
Wells Fargo, anyone??
Slamming is the only way Verizon stores exist. Verizon store clerks make 4 times what a Best Buy clerk makes. What do you expect?
The stores have to stay relevant from a P&L perspective and the only way to accomplish that is lie, cheat and steal.
Most of my friends and family know cell phone shops are con artist put together factories and won't set foot in one. Eventually no one will go into one.
We've posted many times about store management ( former slammers with no leadership experience) the solution managers are the worst ,they show up and actually do nothing for 8 hours. If VERIZON won't close their stores, create a job description and checklist on what they are supposed to do everyday! Not just hiding in the back and looking at a computer for 8 hours.
I hope you’re not implying to be successful at any quota based commission job you need to result in underhand tactics. What is happening at VZW is not the norm, but is the result of improper management and “leadership” pushing fear on sales reps forcing them to find underhanded means to reach numbers which are purposely inflated to instill this fear thats being presented upon reps.
You stay classy VZW
Best slam tactic now is the bogo, "oh you're doing two upgrades but for $10 less you can add this line get the phone free you'll just have a dummy line but you save money!!"
Please quit your job immediately and don’t ever work at another quota based commissioned sales job.
Slam more hums and jp’s, (we’ve got pull through metrics to meet) and while your at it slam TMP too (metrics there too), and don’t forget the $89 accessory bundle - even though the target is $95 (.......get the point). No TMP? have your customer sign, and decline a piece of paper for something they are already foregoing. ‘Redundant’ ... No accessory bundle? Don’t forget to get a manager involved. So they can come over and randomly torpedo your sale to pitch the benefits of 3 mophie packs for $89.99 to keep your Hum charged.