Club Management teams,
We started the year establishing our plan for Operations with clear focus areas – drive sales, grow membership, increase operating income and improve the member experience. And, we know that our people, especially our club management teams, are key to making progress in each of these areas, which is why People is the first of our Sam’s Club strategic pillars – People, Product and Digital.
We are committed to further developing our people while creating a culture and environment at Sam’s Club where engaged and empowered associates can focus on serving our members – ALWAYS. To continue providing our management teams new opportunities for growth, we first need to gain better visibility to your special skill sets, experience and aspirations. Unfortunately, however, our current systems do not have the capabilities to do so.
To gain a clearer understanding of your background and future interests, we are asking you to complete a survey to tell us more about you. You will receive the survey separately from Qualtrics later today, which I’d ask you to complete by Dec. 1. Please be accurate and thorough to allow your responses to give us the most information about you as possible.
Thank you, as always, for what you’re doing – especially during this busy holiday season.
GR