Hey, retail store people who seem to have a penchant for complaining and complaining, could you weep and complain somewhere else, like on the appropriate section of thelayoff.com?
Your endless 'woe is me' stories have become tiresome, and are totally unrelatable to the target audience of this board.
I'll hold your hand and gently guide you in the right direction:
https://www.thelayoff.com/verizon-wireless
Six paragraphs of Blah...Blah...Blah...Must be a Democrat. Its a cell phone...make calls...send texts...watch TV...take pictures.
@4qvb, I will cascade your memo to the affected personnel ASAP.
how many #@!# corporate buzzwords can you shove into one post? How about just saying, you guys are screwed in plain english?
IMHO, retail's corporate objective is to develop strategic relationships with key customers and be recognized for our ability to deliver services of superior value. This competitive advantage will only be achieved through continued focus on our core competencies, management attention to the development of operations and process management excellence in all parts of our business, the identification and application of best processes, and continued attention to direct and indirect cost management. The focus on core competencies will no doubt promote the concentration of knowledge in select areas consistent with the tenets of the strategic plan. Management's attention to operations and process management excellence in all business areas can be achieved through the continued expansion of our management and technical staff, as well as through consistent application of corporate quality programs such as benchmarking and continuous improvement, leading to the establishment of our superior business processes in each core competency. Finally, continued attention to direct and indirect cost management will enable us to offer customers a superior, value-added package of high-quality service at a competitive price.
As we look to the 21st century, our goals will no doubt be to penetrate new markets, attract external interest, and achieve increased business volume. Our most critical challenges will involve moving faster, communicating better, and coordinating activities more closely company-wide. We must concentrate on growth within our existing clients and seek to improve upon the ways in which we solicit new business. We must question old ways of marketing our product line while consistently fine-tuning our selling processes. Our future success will depend largely upon the quality of our service and our ability to leverage additional income from our existing base clientele.
IMO, our strengths to date have been built on a strong commitment to quality, value, integrity and innovation. Management must continue to invest in the appropriate technology, human resources and infrastructure to meet our strategic goals and objectives. We must continue to deliver high-quality, value-added services by hiring only the best and the brightest professionals. We must retain, motivate and reward these individuals and instill in them an unmatched commitment to client service.
Face it folks, we will face many challenges in the coming years. Successfully managing these challenges will demand a strong commitment from management. We must invest in new technology to strengthen our performance management and control processes. In order to effectively manage the day-to-day operations, management must have immediate access to relevant financial and operational information. We must capitalize on our own experiences and expertise. Understanding how to leverage our internal knowledge is no longer simply an advantage -- it’s a business imperative. Our ability to learn faster than our competitors is quickly becoming our strongest sustainable competitive edge.
A critical initiative beginning soon will involve organizing our internal knowledge, best practices and innovations into an effective knowledge management system. Building upon our proven methodology for continuous quality improvement, we will combine resources to develop a corporate learning system. The system will assist our professionals in staying abreast of current company goals, objectives and strategies and will enable us, as a whole, to continue providing a higher level of customer service through the sharing of validated knowledge management processes.
Retail has recognized the need to develop a new strategy designed to diversify its customer base by expanding into newer, faster-growing and more profitable markets. Oh, wait, wrong company board, sorry.
Here's another:
https://www.thelayoff.com/oath
@4mtn, that's why there's a https://www.thelayoff.com/verizon-enterprise-solutions as well, dummy.
It's been "split at that level" already for your convenience. Now leave.
What is this crap about "wrong board"? As has been said, VZ is really (legally) one company. And for that matter, it's not just wireline vs wireless, Verizon Enterprise Solutions has some different issues from consumer wireline , and now Oath etc. So we could split at that level, or why not have separate areas for each garage for example if ignoring posts you are not interested in is just too hard.
The wireline side has always been in peoples homes, helping them set things up, and making their lives better.
Perhaps you wireless types who are griping (on the wrong board by the way but, hey, it's difficult for some of you to navigate - yet you complain about customers ignorance) about helping customers may one day wish you still had a job helping customers. No wonder people drift to FiOS, they're so busy they can't keep up, while you're complaining of less traffic. Try helping the customer.
As for the people at the store who do continue to conduct their work honestly, and feel it's their duty to help our customers who find themselves in need from time to time, thank you. You, and the landline side, have a lot in common
Your "type" has lead to "Set up at Home" and everything else we do and shouldn't be doing in late 2017. This is why the company cannot have expensive corporate stores that are understaffed so the people "that need "extra help" continually walk in and expect it's like Verizon 2010 with 45 Employees! You don't know what your f----in talking about and have no clue.
What you are describing is how it is anywhere for certain customers. My wife works in retail and some people just need extra help. That comes with the territory. It's the idiots who don't give crap about the customer that have the attitude. We can do without your type.
Help Verizon s customers for a month and see what frontline employees put up with! The constant hand holding, having the entitled customers (that Verizon created) that refuse to do anything without the frontline employees helping them! Most people in Verizon would jump off a bridge.
I had a great look at the landline scum marching around my store and catcalling the girls. They were all extremely blue collar and unkempt, terrible hygiene and obviously no education. It's definitely jealousy which drives posts like these. Jealousy of our youth, our education and our prospects.
Salty = One of the dumbest millenial phrases of the year.
OP is the same fat union slob who was on this site crying last year when they were on strike and running out of $$$.
You're just salty because reps make good money with no degree and little responsibility. It's not their fault your chosen path was corporate. A little foresight would have done you some good.
In the meantime, welcome to the retail board. Careful, you might get butthurt.
Thanks 1xyh, @tol's trolling is unwelcome.
Hey Troll person....piss off and stay off this site.
@tol, I believe a lifeline landline would be less expensive.
@sio because the solution is typically less expensive, portable, and pays the rep
My daddy worked the telephone lines for years and taught me to learn a trade, join a union and to be a man who takes pride in his work and stands up for his family. I’m 33 and have had a marriage, a mortgage, and three children.
My counterparts in wireless retail have no skills, no maturity and no honor. They simply steal money from hard working people like me and my daddy. The gravy train is over for those overgrown children. I’ll have secure employment until I retire to Florida with my wife and put my sons through trade school and Marry my daughter off to a farmer. The retail babies will be working at Starbucks til they’re 90 and begging for handouts. Sweet, sweet Justice.
@atb if we were truly "one company", why does wireless insist on getting the old-school strictly dial tone people off landlines and onto verizon wireless boxes for home phones?
That's funny because whenever I have to deal with a person on the wireless side they always insist that they're a separate company.
@bsy, I went over to www.thelayoff.com/verizon-wireless, clicked on "ACTIVE", and there seems to be a noticeable uptick in traffic there suddenly. Maybe you were looking at "NEW"? Whatever, it is a lot more specific to the concerns on our wireless side of the house.
@bsy, BRAVO. Some of these malcontents who have traditionally shown no care for anyone but themselves in the past, are now begging for sympathy from people that no longer care about them. They now find that their work and profits have become challenging. Boo Hoo.
Thelayoff.com/verizon-wireless
The 10th thread on that site is from 8 months ago.
Here the 10th thread is probably from 8 hours ago and theyre all wireless. It IS in fact tiring reading about wireless problems that dont affect me and abbreviations that look greek to me..
Hey vulgar person, you don't have a good track record historically that proves you ever wanted to be in our company before. What's changed?
Ironically, there are less wireless posts on that board than exist here. Maybe the layoff.com should start a new subdivision called "verizon-enterprise". Im thinking even wireless would respect that one..
Hey dickbag, last time I checked we were all one company!!!