Situation:
You are no longer a Verizon Employee. You know the in and outs of the business. Your Mother, Father or Grand parents need to get a new device, something done at a retail store.
Question:
Would you trust retail store employees to help your family, WITHOUT any coaching from you on how to upgrade, add a line or re-rate there bill?
Not a chance.
I would never trust any sales rep in Verizon. I saw first hand co workers being shady as **** and management doing nothing to stop it. I dont deal with verizon anymore as i have t mobile and i only go to my friend for any upgrades or add ons.
Nope, due to pressure from higher ups, they will push either ARD, or additional services using smoke and mirror tactic to confuse them. I've seen it done both corporate retail and more often, indirects. The indirects sold my in-laws a phone that's been discontinued for over 18 months and it was refurbished. Nothing was disclosed to them about it.
One of the best perks in getting the Wireline employee discount was not being allowed to set foot in the Wireless store.
I don’t send family in there now by themselves. The reps can’t be trusted.
This literally happened to me last week. Haven't worked there for over a year. Parents went to upgrade a phone ended up with $500+ being billed to their next bill, a tablet on a 2 yr agreement and it wasn't explained the tablet would be using their data plan or that there was a $10 monthly fee for the tablet. Made them take it all back.
I would tell them to go to t-moblie or sprint,i switched as soon as the layoffs started
No Way. So they come home with some Hums, a Jet Pack and an Ellipsis.
I would not go to a store for any reason...never have. Will go online and purchase what I need these days.
Helllllllll no.