No iPhone X’s in stock and no real demand for a $1000 phone, everyone basically sticking with what they have. No good switcher promos to entice consumers to come to Verizon. No ones making any money like we were earlier this year. Feels like VZW is trying to starve us out.
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The store I was in had 20 sales reps, 8 customer service reps, and 3 inventory people 2 years ago. Today there's 12 sales reps, so you can figure why morale is so low because our sales quotas have increased while still pretending to do tech support, billing problems,merchandising, inventory,,taking bill payments ( we have a bill payment kiosk) they just don't want to use it, and all the customers that come in for the craziest Bulls-it you have ever heard, it would take days to explain everything they come in for! While the Store Manager and his group of 3 Solution Managers continue to run the store like they have 31 employees. No plan for success with a small staff, no communication from them, standing by the door and putting people in ques without even asking them why ther here. Customers getting angry because the customers think nothing has changed from the past. Just close the stores!
Quotas are made high for a reason, the reason simply being that vzw doesn't want us frontline employees making any sort of commission anymore. They wud rather get rid of hard working, customer centric people & hire robotic college kids who wud then dance to the mgmnt tunes. That’s why more emphasis is being laid on these so called 4-1-1s & Salesforce etc so that everything is done online & basically kill this position which we’re in or they’ll keep us having their brutal grip on our necks so we do: Inventory counts, filling accessory pegs, make sales (get mngmnt paid), cleaning, troubleshooting issues, etc. & get yelled at if their paycheck falls short a penny of which they deaire to make. That’s the issue here. Make US do everything & then yell at us for not doing it. How is one supposed to do ALL THAT plus make targets?? We all know that & then we get told that we should embrace this new “Digital” change. Yeah Aight, as if We’re born yesterday right vzw?
Do the Comcast in store reps make much? (not cell). Could never work in a call center I’d go insane and gain 50 pounds. This will be my last holiday season at vzw after 4 years it’s drained me out.
iPhone X on the easy pay plan adds another $42/mo to their phone bill for 2 years, if the phone lasts that long. Way out of my budget these days.
hey @1yeh - same here - we had 4 people quit in 8 weeks, that's 1 person every other week.
Apple stock thru the roof, orders are breaking all records. The phone is OK, there is demand - what's lacking is VZ having vision on how to sell this thing and get things moving.
You know who doesn't have f---ng "windfall?" Comcast. Fools over there making crazy cheddah! My background should clear sometime early next week. Can't f---ng wait to get over there! $$$$ b1tches!
Work twice as hard during the holidays with extended hours for the same pay thanks Verizon! Thanks for making quota twice as last year. Thanks for making 5 people quit within the last 2 months appreciate it.
You didn't make 100k as a rep, you would have it windfall before every coming near that number. Get the f--- out of here.
I accidentally did a transaction for someone who wasn’t on the account. Right now I’m waiting to here back from HR. Getting canned might not be the worst thing. I’ve done this for 4 years. Made 100k last year. Those days are gone.
A flat market and the other carriers have caught up... Nothing new but the same old commercial campaign that has the highest cringe factor...Wireless is getting the correction hard, will save the money for gen5...