The economy changed. The way education is delivered has changed. Students' backgrounds and expectations changed. follett was still. follett lost years ago. follett didn't lose to a competitor. follett lost against its market place. follett became mean because it can't understand what has gone wrong and how to catch up. Fact is, they can't catch up. They're incapable. They are loyal to a business model that has failed. follet is a failed company.
Agree completely, @QKIqfHs-3poh. Everybody else was moving with the times but us. And now it's too late, even if somebody (but they don') would want to try.