Until...and only until this company can decide whether or not it wants its frontline employees to be used car sales folks, the guest experience is going to be BAU.
Our "Smart" stores are loaded with WAY too many choices for customers...vs. an Apple store has a good selection of options.
We don't need to carry every phone out there...just the ones that sell/customers want.
How many people line up for an LG...or Moto device? Yeah, none.
Stick to Apple, Samsung, Google, a decent amount of case options and some GOOD accessory options.
Stop with the Tones, Megaboom, Fitbit promos, and offer stuff that people want/don't already have.
Been here for many years, and it's ALWAYS THE SAME ACCESSORY PROMOS...just the months they're offered changes.
The job of a specialist should be simply to inform...not push. Tell...not sell.
Get rid of the quotas and commission, raise the hourly, and bonus off of surveys.
And for chrissakes, allow us to MENTION the survey? (Yeah, I know...some markets allow it...some don't. Mine doesn't).
Verizon Marketing: Learn how to market. Verizon Senior Management: Learn how to differentiate and COMPETE!
Rant over. For now.
Posted by @PvQHKJZ-xru, couldn't agree more.