Has AT&T closed any call centers? I am in TN we are Getting calls b2b ALL day it's crazy busy.
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US call center jobs are being outsourced. They can get 3-4 people to do the same job for what they pay you. Who cares if customers can't understand them.
Last week Etime was given out for the rest of the month. Then this week we come in and they are offering even more Etime all this week. Yesterday Etime was given again from 645a-10p every single day for the remainder of June. There's absolutely nobody at work anymore. It's slow as ever here. In an 8 hour shift you may talk to 10 people. All of the calls are going to the people in the Philippines. The calls only come into USA if the customer requests to cancel. Those calls are transferred to retention.
Midwest call center surplused. 60+ employees affected. Heard from a trainer manager that all at&t call centers will be closed and outsourced to vendors within several years.
Saginaw Michigan had a call center closed
It's been busy at our center too, Southeast. So very different from earlier part of the month. Anyone know why the sudden change?
Yes. Birmingham, AL collections. 130 people
Enjoy it while it lasts
AT&T is always closing centers. Wouldn't be surprised if that's why your call volume is so high.