Call volume extremely low in Southeast region. Any word on why that happened? Is this a sign of things to come? Everyone was given the option to leave early, regardless of seniority.
13 replies (most recent on top)
Soon there will be no call centers.
I work in a Center in Charlotte, NC. Our calls stay backed up all day. Of course, at the beginning of 2016, we had 45 techs in the group---now we have 12 and are expected to do the same job!!
Calls are routed to the Philippines!
i'm in midwest retention and we have been slow the last few months slower then i've ever seen in 18 years, they have been offering e-time (non paid time ) allowing reps to leave, tells me there are too many of us cuts will likely come
My center is also in the SE but our calls are back to back and we are getting overtime.
Are agents being excused on Saturday or during the week or both?
We are taking about AT&T, not sure why people are surprised
Nashville Tennessee
Central Region.....we or I have not been told anything in regards to not calling Care.
COR and I'd Imagine AR is also told the same thing, but we are instructed to make sure customer DO NOT CALL CARE.
We are being coached, i have 2 co-workers on Finals, because their call rates are above the goal. Today we had a 7AM meeting about things we can do to make sure we get call rate to go down.
They are basically trying to stop people from calling care.
Calls are now going to india.
Where are you located?
Sounds like steath offsourcing/offshoring