Thread regarding Verizon Communications Inc. layoffs

Management, starting with DM are the ones pushing for Rep to do these types of shady transactions, either you do it or you get fired.

Jeez, sounds like some of you were in NYM.

That person just referenced a movie that was shady as hell...Haha what an idiot.

couldn't have said it better!!

Verizon isn't making money because they want us to push gross adds and hit ridiculous quotas (ethically) when really all reps do is find savings in a plan and give them something else to make them pay the same price. On top of discounting and OCCs to make up for the cost for something the customer DOESNT NEED OR WANT... so the monthly revenue stays the same for the account, and they just shell out OCCs for credits. But we're selling gross adds right? We're growing the business right? No, were falsifying growth and customers are learning and are starting to finally ask questions and avoid taking ANYTHING additional then what they came in for. Not one person I know who was laid off in the fall, or thinks they are getting laid off tomorrow is upset. THAT should tell you something. I've been with the company for 6 years and I only stay because of vacation/benefits but if they didn't boot me I'd never leave, so they're gonna do me a favor and pay me for it too? Where do I sign??? F--- this place 😉 Good luck everyone, see you on the outside!!

Thats some next level shady ,a jetpack to power a tablet both connected. Real crummy that reps do thatcand cant be truthful. Im all for maximizing value and pay but not to delibrately screw somone over with redundency, i have sold ofr almost 15 year and have no desire for mgmnt role, but when i hear shady stuff like that itvannoys me and makes us all look bad. Im proactive and disclose but i also sell and make cust aware of cost breakdown, never said to customer if you want certian plan you have to do something. The only close to that example is when a customer has offers avail i will not jost give them to the customer if they are not asking for them. Anyone who blows up their spot giving an non requested discount is a fool, always leverage , its ypur livelyhood . Your not there to babysit a consumer your

there to make your employer a profit which thus makes you one. Profit isnt a dirty word!

Selling a jet pack to give internet to the connected tablet?!?!

That's brilliant! Thanks for the new best practice!

We have issues with them discounting account to close the sale... And if discounting is to high they will offer a back end credit.

See way to many times where a customer comes back and says... In order to get the new unlimited plan you have to get this Hum... When management is informed they just shake their head land say wow.. Nothing is done..

To the scholar below, the OP was highlighting the fact that most of your heavy hitters in VZW have to use deception to pump out 150+ adds consistently in a 22 day period. If you don't agree, fine. But I'd say you've obiously never seen a rep sell a new Jetpack to power a new Tablet in the same transaction. It's not a secret. Verizon rewards it. And wolf of Wall Street s---ed.

they generate more in the short term only..thats the problem

Offering a solution with a total cost for the customer who agrees to cost per month is not an integrity issue its a sale job for christs sake, were not clerks were there to make money regardless of what guilt you may feel, the job is to take their money and make it your money . If you offer someone a cost and they say ok , THATS YOUR JOB . The key is then breaking down the cost to set expectations for their billing because thats the issue , reps dont break down where the cost comes from , thats where the presentation and the delivery. WATCH WOLF OF WALL STREET YOU PU.SS.IES

Wow, it's amazing at what it has all become. This is the truest post I've read all day on this forum.

When those reps are making 60% of the store quota, managers will put up with it. If push comes to shove and some customers actually blows up they will just throw the rep under the buss and claim ignorance. Seen it happen in all carriers, this is all about money in the end. The credo is a joke.

Sounds like a leadership issue.

If you let top tier reps run stores, thats how sh-- happens. They need to be put in line, and it starts with your DM. Even with top tier reps pumping out windfall+ contracts a month, they know they will get thrown in the grinder if they generate b---s--- like that.

No rep should be exempt from accountability, period.

They wont stop because despite the complai ts and returns these reps still generate a sh--load more of revenue than honest reps. For every 10 hums they slap in account 2 to 3 come back at best. A 30% return ratio is way better than a 30% attach rate from an honest rep.

To the OP:

Lighten up, Francis.

100% true. Couldn't have said it any better. Hope Verizon is reading this.