OP and Return of the Mack make some valid points about the NDAE role, a role that I also held for more than a decade. I believe that what many of you are interpreting as a salty attitude or slacker work ethic is just a realistic commentary on the small demands of the job, spiced up with their own humorous verbiage and anecdotal experience. The position had purpose at one time but it evolved into ever-smaller modules that were heavily influenced by a few high-volume performers, mostly Best Buy, but perhaps you had one of those strong Sam's Clubs or Target stores that my market heard about in legend; Our entire state did not have any Target or Sam's Club's that could sell more than a couple gross adds in a month. And those were the top performers. So what do you do when the majority or your stores have a long history of demonstrating that they can not, or will not, produce high volume sales? I mean my quotas were 1's and 2's (sometimes even ZERO quotas at Wal-Mart) so the company expectation was obviously realistic that nothing was going to happen in these doors, right?! I am actually surprised that AT&T kept the position around for as long as they did!
The reality of my job is that 15-20 National retail stores were not enough to keep me busy. Perhaps I was the exception and I just had a cherry module...but I expect my account mix was very average: at least 1/3, maybe 1/2 Wal-Mart's, toss in a Target or 2, sprinkle on a couple of Sam's Clubs, and 2-4 Best Buy stores which, if you are lucky, include a high volume big-box with the AT&T expert pad. For the last several years I had anywhere from 10-15 walmart stores that produced a COMBINED 10 gross adds ANNUALLY. So what do you do with all your time when the monthly required visit to Wal-Mart is just a check-off that can be completed in 20 minutes? Well, I would head to Best Buy because they are the only ones selling anything. One can only visit Best Buy so many times in a week before the welcome is worn out, and there is no more training or new material to discuss. So this is where even the best of us look at our watch and say "I guess I can schedule a 3:30 haircut before I meet my buddies at Happy Hour."!
OP and Return of the Mack are giving a humorous commentary on the reality. I honestly don't think it is a reflection on their work ethic, I would bet they were just bored like me, and disappointed that nothing was changing to redefine their roles into something more meaningful or challenging. They didn't exploit the system, they fulfilled the requirements of a job that didn't really have a lot of requirements! Like me, I imagine some of you were BEGGING for more responsibility, but what we got over the last few years was smaller modules, Target mobile stores that never took off, and more Wal-Marts.
If you were legitimately working 8-10 hours in the field I applaud your commitment but my team seemed to hit diminishing returns at about 4 hours. There was simply not 8 hours of work to do in my days. I got everything done, won summit more than once, took on projects to assist my ARSM, and still only needed half-days to do it. I did not break the code, I just got realistic about the job expectations and stopped camping out in stores until 6pm to justify to anyone that I deserved the job. It absolutely became a gravy train that was bound to fall off the tracks. I do miss sleeping well past 9am....