AT&T house of cards, does it again

AT Ranks 13 Points Higher Than Full-Service Industry Average

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AT&T Inc.

Feb 02, 2017, 11:07 ET

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DALLAS, Feb. 2, 2017 /PRNewswire/ -- AT&T1* outscored other full-service wireless providers for the top ranking in the J.D. Power 2017 U.S. Wireless Customer Care Full-Service Performance StudySM Volume 1, released today.2

AT&T scored higher than the full-service industry average – by 13 points – and increased our overall score by 7 points over the 6-month period, according to the study.

The study took place from July to December 2016, with 8,135 U.S. wireless customers participating.

"There are a lot of so-called awards and surveys out there. But J.D. Power is the most respected and most significant," said Glenn Lurie, president & CEO, AT&T Consumer and Mobility Operations. "The customer comes first with us. And we constantly work behind the scenes to give our reps the tools and training to give our customers the best experience. This is a demonstration of our great people and the hard work they put in each and every day."

AT&T has earned the top score in 5 of the last 8 studies since 2013 and never scored less than second in that same period.3 J.D. Power presents the award twice a year.

1*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

2AT&T received the highest numerical score among providers in the J.D. Power 2016 (Vol. 2) and 2017 (Vol. 1) U.S. Wireless Customer Care Full Service Performance Studies. 2017 V1 Study is based on 8,135 total responses, 4 full-service carriers, and measures the experiences of current customers who contacted their carrier's customer care department within the past three months, surveyed July-December 2016. Your experiences may vary. Visit jdpower.com.

32013 V2, 2014 V1, 2015 V1, 2016 V2 and 2017 V1

About AT&T

AT&T Inc. (NYSE: T) helps millions around the globe connect with leading entertainment, mobile, high speed internet and voice services. We offer entertainment your way on the nation's best data network. We're one of the world's largest providers of pay TV. We have TV customers in the U.S. and 11 Latin American countries. And we offer the best global coverage of any U.S. wireless provider.* We also help businesses worldwide serve their customers better with our mobility and highly secure cloud solutions.

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10 replies (most recent on top)

AT&T culture. Promote what you're doing right and downplay what you're doing wrong. Keep Wallstreet happy by feeding them crud and things will work out

Everything is perfect, be happy. Look only at the shiny smile and the bright glitter, do not look behind the curtain.

The same people are protesting all over the country (:

Amazing , I also looked at the link and find the original post to be false. Here is a JD Powers statement

Verizon Wireless ranks highest in five of the six regions, with typically lower PP100 scores than the regional averages in call quality, messaging quality and data quality. U.S. Cellular, absent from the study since 2014, ranks highest in the North Central region and excels in most network problem areas, especially call quality and data quality.

The 2016 U.S. Wireless Network Quality Performance Study—Volume 2 is based on responses from 43,300 wireless customers. Carrier performance is examined in six geographic regions: Northeast, Mid-Atlantic, Southeast, North Central, Southwest and West. In addition to evaluating the network quality experienced by customers with wireless phones, the study also measures the network performance of tablets and mobile broadband devices. The study was fielded January through June 2016.

ATT pays big for the awards. JD hides poor ratings. The 2016 rating are in the ink below. Verizon is on top and ATT never made it out of average or lower. The Idiot who posted the wonderful JD Powers rating must have found a made up report ATT sends to employees to keep from having to provide more info or search on their own.

It is amazing how low information people believe without checking on their own.

http://www.jdpower.com/ratings/study/U.S.-Wireless-Network-Quality-Performance-Study-Vol.2/1389ENG/North-Central/2031

Ok so who thinks J.D Power is doing this for customers or do you think ATT pays for the reports with big dollars? J.D. Powers SELLS their recommendations and always has.

Wake up and realize the post was from a bigtime Kool-Aid drinker and probably 3rd or 4th level management.

Coverage is spotty in many places. Awards like this are more about corporate stroking than real analysis.

"To be able to use the J.D. Power logo and to quote the survey results in advertising, companies must pay a licensing fee to J.D. Power. These advertisement licensing fees, however, form a small part of J.D. Power's revenues, but a substantial portion of earnings."

Actually I rarely hear people complain about AT&T's coverage or service, and I live in an area where the coverage isn't great compared to other parts of the country. Regardless of internal layoffs, idiot middle leadership, and other culture issues, the coverage itself is pretty awesome.

What a joke....ask any at&t customer on the street! Worst company they've ever dealt with .

This always happens. There's awards at every corner to shape investor perception.

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AT&T house of cards, does it again

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