Disclaimer: I am former verizon employee laid off in Nov 2015.
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Cancel all multi-year software contracts with IBM, oracle, CA etc. Replace them with openstack and freeware.
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Replace all *Y2K and arm-chair email forwarder managers/AD with hands-on prestigious college graduates technical managers.
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Completely abolish people management concept, rather implement concept of Project manager and pool of resources.
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Wireless Network can run fine without IT. IT is introduced in Wireless Network to reduce the cost. If you show that year-to-year basis, you are failure.
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Nothing else but Appreciate, Appreciate and Appreciate you employee !!!
*Y2K: just before onset of the year 2000, IT industries in US in panic mode hired bunch of IT professional from India just to handle the impact of the computer date from 1999 to 2000. 90% of those H1B has either fake degree or graduated from Indian Institutes which give you admission not on the basis of merit but the amount you pay for admission. 90% of current verizon AD/Director under Shanker falls under those category.
Board of Directors, if you liked my high level plan of actions, reply to this open letter. Unlike Shanker or Lowell , I will just take $1/year token appreciation for my service.