AT&T is disgusting. Not only do they not give out ANY information, but they want us to continue to "focus on the customer?" In less than a year, AT&T has basically ruined customer service for DIRECTV, which was at the top of the industry prior to acquisition. Massive layoffs but continuing to change and promote in upper executive level. Buying more companies that you don't understand or know what to do with. Outsourcing on an even greater scale. Asking DIRECTV training staff to train your cheap labor when layoffs are surely coming. Blatant lies and mistruths prior to acquisition and even more after. Thanks for bringing me into the "AT&T Family". It's like the Manson Family. No thanks, I'll skip that free kool-aid, Randy and Johnny. Still looking for a new job while I'm waiting to be fired or surplussed for bogus reasons. Culture of fear, greed, and mediocrity. That's AT&T. Connect people with their world everywhere they live, work and play--and do it better than anyone else. Yeah. Ok. Good luck with that since with all the outsourcing going on you have no way to ensure quality control.
10 replies (most recent on top)
My job was safe until the DTV takeover. Best Customer service in the world! Bwwhahahahahaha!!! Google that!
Haha, I should try that!, someone put a dead fist under the sofa in the director's office, ingenious!!!
I puke everyday al work, very close to my boss cubicle,,,, that really helps!!!
Ok wake up! All ATT wants is wireless and will tell current employees anything to keep the ball rolling until they can get to the point where the work is mostly contractor. Wireline is being dumped by Verizon and ATT to follow the millennials who only want to use cell phones. With so many company's offering cell type service it wont be long before the goal is reached. the question is will ATT and Verizon survive. ATT has been spending big bucks to expand in Europe and other countries. Cost are lower and workers make less. Both company's dropped retirement and will soon push the employees left to the pay as you go medical. Most wont believe it will happen to them. As for Direct TV, does anyone really think the work will go to employees when a contractor get less than $100.00 to do an install and they pay their own expenses. Sadly too many employees think they are safe and when they hear about others they think it must be something they did or their department was over staffed.
You wont hear the bell because it will be in the form of an email or recorded voice mail
It's like the opposite of the Midas touch...instead of whatever they touch turns to gold....whatever they touch goes to hell....Pacbell was a company just like direct tv...great customer service,values, integrity , Great customer image. People were appreciated .... Now as AT&T came in that's long gone! All that matters to them is the $$$$
Thus guy gets it.
Dropping services in about 45 days to avoid fees
No lies told here.,I just wish it wasn't this ugly little secret. I'm dropping the rest of my services, to avoid etfs.
Johnny, Randy,Ralphie, Stank, Billy need to be shown the door. It's been time.
Many of us shared your opinion, what a mess....this company created in the past 5 years, and it will accelerate in the next 4, years, from leadership toxicity and acquisitions
Great post!! I totally agree with every point. I'm not from directv but it certainly applies to every company they've aquired. Probably will bankrupt like they did years ago. Some never learn.