RAE Job Cuts

ATT Indirect Side: From what I'm hearing, 40% of the RAE position is being eliminated. It seems odd that that is the only group that has an actual percentage attached to it. My thinking is 40% is the minimum being reduced and a place with the most redundancy may see as high as 66%.

They said leadership, trainings and tenure will play a role in the decision.

Leadership: DOS, which DOS is the best leader?

Tenure: ARSM which ARSM have the most Tenure

Trainings: Which RAE's have 20/20/20 trainings done or whatever market focus is. Who's going above and beyond...

First though, I think the following is happening:

RAE position is going to be focused on National Retail in the future if you are in a metropolitan, rural areas will be hybrid. So gear up your Best Buy, Walmart, Target visits and visit them early and often. Good news is if this is the case, everyone's salary will go up, but commissions will go down.

ARSM's on COR will be inheriting the Authorized Retailers side and the ARSM on indirect will inherit some COR locations. This means ARSM will be the new RAE essentially. This means increased work for them. This will probably be the most worked of the bunch.

DOS: they will do what they do. Manage.

Knowing this, I see RAE's in the out layers/rural areas safe. The rest of the RAE's will be judged against each other based off those 3 criteria listed above. Leadership, Training and Tenure. But mainly it will be trainings.

Later on in the fall or early next year, I see the RAE position being eliminated. At the same time, the ARSM headcount will rise allowing the RAE's to interview for a newly created position and the remaining RAE's let go or interview for a COR position. My recommendation would be to go to an Authorized retailer.

Overall I think some markets will see as much as 50% head counts lost. I've been around a long time, I've seen this coming for a long time and this makes business sense and the direction that ATT is trying to go this matches up with it. Let's see how this plays out!

This is a repost from that long thread we have, I felt it deserved a separate thread, I am not the author

Comment! It's anonymous!

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RAE's are not the only ones to worry. I didn't work directly for ATT but I was a sub contractor. I supervised a device support center and just found out Friday that ATT is parting ways with us so come February third my whole team is out of a job. ATT is deciding to close all device supports centers in the country. It was nice while it lasted.

Let's see how correct this is today...

This was pretty much spot on.

I feel so much more comfortable with my job after that last comment! 😂

Innuendo, speculation, and not even close to accurate

The sh--ty part is, ATT Indirect is Corporate ATT they just support all indirect suppliers like national retail and authorized retail. The problem that they have created is caused by their ambition to remove the union by growing Authorized Retail. It's public knowledge that ATT above the union hates the union.

So what's happening is now they have a surplus of their babies that manage COR, so they need a place to put them so they are kicking out the people that have managed to grow the indirect channel and put them in a place to succeed

I think their stated cutting criteria are suspect -

The RAE positions are being cut because the NR revenue is too low compared to staffing . It's always about the money so I can't see a dark room full of DOS's looking at training history to make final determinations. Even for some flaky tie-breaker. Leadership would be secondary to rev or stack ranking.

And markets do vary. Some are RAE heavy, some leaner. Some places have too many ARSMs. I don't see any upward mobility in any market for a year or more. But yeah you could move to COR and enjoy that special time.

Been here, done this.

AT&T is messing with their customer base when they drastically change the way they do business. Even when they feel customers aren't affected they are wrong. Time to throw the slide rule away and make a new check list

20 year customer shopping around

Thread regarding AT&T Inc. layoffs

RAE Job Cuts

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