Wait times are half an hour or more. Many customers are not being serviced correctly. Recording ask customers to be patient due to a strike. Replacements are overly apologizing. They have no clue how to handle the customer. This is a sad situation.
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Another s-head union lying troll.
Customer satisfaction is at an all time high for the call centers.
Cutting useless services, that the customers did not need.
Commissions of union toads, dropping like a rock.
VZ discovered, the union is not needed.
No need to settle, just go on.
Hire replacements, and VZ will be fine.
HA HA you lose s-heads
Really? Customers are telling me they have never been treated so well and have never had their issues resolved so quickly. They ask what happened to the rude people they usually have to deal with. Did we finally get rid of them?
What seems to be the problem? These jobs are a piece of cake according to all of the scabs posting here a week or so ago. As I stated several weeks ago, when I came on board as a sales consultant, my training class started out with approximately 25 people, all well educated. By the end of the training class there were only 4 of us left and once we were officially given the job, another 2 dropped out do to the stress involved with the job. If Verizon wants to have successful sales representatives, they need to sign a fair contract, stop outsourcing sales calls and let the representatives be ethical and not force them to cram products down the throats of consumers that do not benefit from them. Over the past 5-7 years Verizon has become a totally corrupt and toxic place to work.
Why hire? According to many on here they don't need anyone. They don't want the business anyway.
FSC been doing great work...CSSC on the other hand........we'll just hire and provide additional training to vendor centers