No matter how smart you are, no matter how big you have grown your business, every business owner needs to have the occasional objective, third-party review of their business. AT&T executives were incredibly smart to have built and manage a multi-billion business, but in the end, they missed the biggest change in their industry, simply, because they could not see outside their own phone booth. Now, the question that every business owner has to ask, “Doesn’t it just make sense to bring in a an outside business analytical and management consulting company to give you an objective, third-party view of the business that AT&T execs never thought they needed? DTV he new elephant in the room..
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Go to the cafeteria and get a full cup of KoolAid
AT&T can't achieve this, and This is not entirely unsurprising considering that research has shown many IoT devices, including connected cars and wearables, are highly vulnerable to hackers. BI Intelligence,, the US is 20 years behind in network security compared with other nations, would you give that control over your vehicle and other devices to hackers?..... Unlikely
If Ralph connects the car we will get the answer.
Its a cautionary tale of "seasoned" insiders who thought they knew EVERYTHING about leadership, technology, pivoting, etc. I remember one exec exclaiming in a town hall that he reads incessantly and it somehow implied everyone else wasn't.
The current workforce answer is retooling. But retooling what? Alot of the courses IMO are stale, high level and doesn't encourage application. For example anyone can learn Agile theory. But why not encourage or REWARD teams to ACTUALLY implementing it and maybe publish case studies to lead the way. Same thing for BI and Big data. Reward people for extracting new insights that increase revenue or drive costs out of the business. Stop the rote theory nonsense.
I also agree with bringing in some new objective blood to really examine why things fail over and over and in brand new ways. But to me this requires the ability to receive criticism, to admit to errors and take some responsibility which likely also includes stepping aside/down.